At Career Castle, I provide customer support through phone, email, and online channels, responding to an average of over 50 customers a day. I track requests and follow up until issues are resolved.
I also coordinate customer onboarding and guide clients through available services. I work with internal teams to resolve issues and recommend solutions based on customer needs.
At St Nika Apparel, I assisted customers with product enquiries, purchases, and post-sale support. I coordinated orders and followed up on fulfilment, while working with operations on delivery issues and complaints.
Earlier, at Imagine Media, I coordinated administrative processes and maintained customer databases. At Shakara Couture, I managed front-line communication and supported daily operations, onboarding, and administrative coordination.
