Open to opportunities

Banze Madeleine

@banzemadeleine

Message

Customer service professional fluent in French and English, delivering empathetic support and accurate data capture.

Kenya

Message

What I'm looking for

I seek a customer-facing role where I can leverage my bilingual communication, survey and data-entry experience, and collaborative, service-oriented approach to improve client experience and grow professionally.

I am a customer service professional with hands-on experience in BPO call handling and front-desk reception, combining strong communication and interpersonal skills with practical data recording and survey experience.

At TeleSky Ltd I conducted a 1,120-person survey, consistently met daily call targets (150 calls/8-hour shift), and accurately logged feedback into spreadsheets; as a receptionist I welcomed newcomers, presented organizational mission, and captured experience feedback to inform improvements.

I am a fast learner and team player with proficiency in MS Word and Excel, strong time management, adaptability, and a commitment to producing quality, efficient results that support organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TeleSky Ltd.

Dec 2023 - Mar 2024 (3 months)

Handled inbound calls and conducted a 1,120-person survey for a client, recording feedback in spreadsheets and meeting a target of 150 calls per eight-hour shift to support BPO service delivery.

Customer Service Telephone Surveys Data Entry MS Excel CRM Communication Active Listening Time Management

Receptionist

Great Commissioners International Church

Jul 2023 - Oct 2023 (3 months)

Welcomed newcomers, provided introductions to the church's mission, collected feedback to improve service experience, and offered guidance to attendees to increase engagement and understanding.