Looking for a job

Christine Mutuku

@christinemutuku

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I resolve high-volume customer issues across phone, email, and chat while building lasting customer loyalty.

Kenya

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What I'm looking for

I'm seeking a customer service role where I can manage customer inquiries, resolve issues efficiently, and use my communication and organizational skills to create positive client experiences.

I'm currently supporting HelloFresh Canada customers through Teleperformance, responding to inquiries across phone, email, and chat while resolving complaints, maintaining records, and strengthening customer relationships.

At Airtel Kenya Networks, I managed high call volumes, resolved customer issues, and helped achieve the company's highest quarterly customer satisfaction rate of 100%. I also maintained an FAQ database that reduced average call handling time by 25% and mentored entry-level customer service officers.

My earlier receptionist work at Hep Security Service built my experience in visitor support, multi-line phones, appointment coordination, data entry, and efficient front-office operations. I communicate fluently in English and Kiswahili and bring a professional, empathetic approach to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert

Current

Teleperformance

Jul 2026 - Present (3 months)

Maintaining a positive and professional attitude while responding to customer inquiries via phone, email, and chat. Resolving complaints, keeping records, and ensuring customer satisfaction.

Customer Service Communication Skills Problem Solving Data Entry CRM Zendesk Genesys Cloud

Customer Service Representative

Airtel Kenya Networks

Sep 2023 - Jul 2026 (2 years 10 months)

Managed high call volumes, resolved customer issues, and maintained accurate logs. Mentored new representatives and contributed to a 100% customer satisfaction rate.

Customer Service Call Center Problem Solving Communication Skills Mentorship Data Entry Zendesk Genesys Cloud

Receptionist

Hep Security Service

Jan 2022 - Dec 2023 (1 year 11 months)

Greeted and assisted visitors, managed appointments, and handled multi-line phone systems. Provided administrative support and coordinated office operations.

Receptionist Customer Service Communication Skills Data Entry Microsoft Office Scheduling Phone Systems