Open to opportunities

Balwinder Singh

@balwindersingh

Message

Experienced head of account management driving revenue and retention.

India

Message

What I'm looking for

I seek a leadership role where I can drive revenue growth, improve processes, mentor teams, and deepen strategic client relationships in a collaborative, results-driven environment.

I am a highly proactive account management leader with an 18-year career focused on revenue management, client relationship building, vendor development, and process improvement. I consistently drive business growth by nurturing long-term customer relationships and ensuring timely, successful solution delivery.

In my current role as Head - Account Management, I act as the primary contact for key accounts and stakeholders, oversee retention and business development, and collaborate across sales, operations, and finance to deliver measurable results. I emphasize client satisfaction by monitoring usage and providing end-to-end support.

Previously I led business operations and market expansion efforts across FMCG distribution and online services, managing major accounts, promotional strategies, distributor networks, and onboarding. I have a proven track record of negotiating costs with vendors, improving operational efficiency, and exceeding revenue targets.

I bring strong leadership, analytical, and organizational skills, with hands-on experience in MIS/reporting, collections management, and quality assurance. I prioritize process simplification, cross-functional collaboration, and mentoring teams to meet and surpass business objectives.

Experience

Work history, roles, and key accomplishments

Current

Head - Account Management

Current

Singh Andovar India

Aug 2020 - Present (5 years 4 months)

Acted as primary client contact for key accounts, driving retention and business development while ensuring timely delivery and high client satisfaction across localization projects.

Key Account Management Business Development Vendor Management Stakeholder Management Negotiation CRM

Business Head

SS Trades India Pvt Ltd

Jul 2019 - Jun 2020 (11 months)

Drove state-wise market expansion and revenue growth as distribution and super-stockist lead, executing promotion plans and managing distributors to increase sales and distribution reach.

Sales Strategy distribution management Relationship Management Revenue Planning Team Leadership Market Expansion Inventory Management

Global Account Manager

Ooyala India Pvt Ltd

Jun 2017 - Jun 2019 (2 years)

Managed global accounts with end-to-end client support, contract sign-ups, vendor negotiations and quarterly business reviews to ensure retention and delivery quality.

Account Management Contract Negotiation Vendor Management QBRs Solution Architecture Performance Monitoring Escalation Management

Manager

BookAWheel Technology Pvt Ltd

Sep 2015 - May 2017 (1 year 8 months)

Onboarded ecommerce clients, handled escalations and payments, and coordinated between internal teams and external customers to improve operations and client satisfaction.

Client Onboarding Escalation Management Payments Operations E Commerce Operations Client COD Reconciliation Reporting

Account Manager

Snapdeal.com

May 2014 - Sep 2015 (1 year 4 months)

Managed multiple key vendor accounts to drive revenue, traffic and customer satisfaction through category strategies, pricing negotiations and backend operations.

Account Management Pricing Negotiation Vendor Relations Sales Analysis order fulfillment Performance Metrics

Executive

Bluedart Express Ltd

Jan 2005 - Mar 2014 (9 years 2 months)

Supported a team of 15 associates handling pre/post-order inquiries, produced weekly client reports, trained new hires and managed nationwide shipments and financial transactions.

Customer Service Reporting Training Collections Management Operations Client Communication