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Balamurugan User

@balamuruganuser1

Message

Detail-oriented professional with 6 years of customer service experience.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am D. Balamurugan, a dedicated professional with over six years of experience in customer service and KYC compliance. My journey began at First Source Solutions, where I honed my skills in handling customer queries and complaints. This foundational experience paved the way for my subsequent roles, where I took on more complex responsibilities in data verification and quality control.

At Teleperformance Global Services, I currently focus on KYC onboarding, ensuring that all client documentation meets regulatory standards. My analytical skills allow me to assess client risk profiles effectively, contributing to the organization's compliance and operational excellence. I thrive in dynamic environments and am committed to adding value through my work.

Experience

Work history, roles, and key accomplishments

Current

KYC Analyst

Current

Teleperformance Global Services

Feb 2023 - Present (2 years 3 months)

Completed KYC onboarding for new and existing customers, including reviewing client documentation and performing data quality reviews. Performed required KYC screening on new clients and analyzed client data, documentation, and negative news to determine client risk profiles.

KYC Customer Onboarding Data Quality Regulatory Compliance Risk Assessment

Conference Call Coordinator

Door Sabha Nigam Ltd

Dec 2019 - Oct 2021 (1 year 10 months)

Booked conference calls based on corporate client requirements, including date, time, and number of conferences. Interacted with clients and assisted with conference calls to ensure smooth operation.

Conference Calls Scheduling Communication Customer Service

Mutual Fund Operations Associate

Computer Age Management Services

Jul 2017 - Jan 2019 (1 year 6 months)

Responsible for checking Mutual Fund investor's KYC documents and processing new and existing customer requests. Handled scheme amount, investment period, scheme switch requests, and withdrawals, performing overall quality control.

KYC Quality Control Investment Process

Data Verification Specialist

Datamatics Global Services Ltd

Apr 2016 - Jun 2017 (1 year 2 months)

Verified USA client's health insurance data, completed missing billing entries, and performed error rectification and quality checking.

Health Data

Customer Service Representative

First Source Solutions Ltd

Jan 2014 - Aug 2014 (7 months)

Handled day-to-day operations for customer basic queries regarding balance deduction and product-related issues. Sometimes took network-related complaints.

Customer Service Communication Problem Solving Customer Support