Neha Joshi
@nehajoshi
Experienced Senior Specialist with a focus on background verification.
What I'm looking for
I am a dedicated Senior Specialist with over five years of experience in conducting thorough background checks and ensuring compliance with hiring policies. My role at Sterling Information Resources India Pvt Ltd has honed my skills in documentation management, data entry, and maintaining confidentiality during the verification process. I pride myself on my ability to collaborate effectively with internal teams and external agencies, streamlining workflows to ensure timely completion of background checks.
Throughout my career, I have been recognized for my exceptional performance, receiving awards such as Employee of the Month at Teleperformance and being acknowledged as a Top Performer at Abu Dhabi Islamic Bank. My strong communication skills and problem-solving abilities have enabled me to resolve customer queries efficiently, ensuring a high level of customer satisfaction. I am passionate about delivering outstanding results and contributing to team goals.
Experience
Work history, roles, and key accomplishments
Senior Specialist
Sterling Information Resources India Pvt Ltd
Apr 2019 - Apr 2024 (5 years)
Conducted thorough background checks on candidates, managed documentation and data entry while ensuring compliance with hiring policies. Collaborated with teams to streamline verification workflows and prepared detailed reports for HR, flagging discrepancies.
Customer Service Agent
Teleperformance
Oct 2017 - Nov 2018 (1 year 1 month)
Handled inbound calls from UAE bank, resolving customer queries efficiently. Maintained confidentiality and managed escalations, recognized for exceeding performance targets.
Customer Service Agent
Intelenet Global Services
Jan 2016 - Apr 2017 (1 year 3 months)
Managed inbound calls from worldwide customers, resolving queries and handling escalations. Recognized for handling the highest number of customer calls with efficiency.
Customer Service Executive
Datamatics Financial Services Limited
Dec 2013 - Dec 2015 (2 years)
Conducted outbound calls for account opening in a brokerage firm and prepared management information systems (MIS) reports for the reporting manager.
Education
Degrees, certifications, and relevant coursework
K.E.S. Shroff College
Bachelor of Commerce, Commerce
2011 - 2012
Grade: 69.00%
K.E.S. Shroff College
Higher Secondary Certificate, Commerce
2008 - 2009
Grade: 64.00%
Abhinav Vidhya Mandir
Secondary School Certificate, School
2006 - 2007
Grade: 69.84%
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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