At A2 Business, I coordinate customer support and moderation for SpareRoom, Roomgo and Appartager across international markets. I work in English with a rotating team of 30+ agents, supporting multi-shift coverage and service continuity.
I report on service quality and operational performance, with monthly snapshots showing 93% CSAT and 99% email productivity. I also coordinate scam-detection processes, watchlists and moderation-policy updates with technical and marketing teams.
I resolve complex user-trust escalations, refunds and chargebacks, as well as police and legal information requests. I also manage public review responses and maintain support workflows, templates and FAQs.
