Open to opportunities

Babjet Mucaj

@babjetmucaj

Message

Customer-focused gaming operations leader and support specialist with coaching and tax inspection experience.

Albania

Message

What I'm looking for

I’m seeking roles in gaming operations, player support, or esports coaching where I can lead teams, improve player experience, and apply my operational and troubleshooting skills.

I am a customer-focused gaming operations leader and support specialist with experience managing gaming centers, coaching esports teams, and providing player support. I have proven skills in team leadership, operational management, customer service, and technical troubleshooting, having overseen daily operations, staff hiring and training, inventory, and promotional activities.

I hold a bachelor’s degree in Physical Education and bring analytical experience from a role as a field inspector in a regional tax directorate. I communicate fluently in English and Albanian, and I excel at mentoring players, resolving technical and account issues, and improving customer satisfaction through organized, empathetic service.

Experience

Work history, roles, and key accomplishments

Current

Gaming Support Agent

Current

5CA

May 2024 - Present (1 year 5 months)

Provide email and in-game support for players, troubleshoot technical and account issues, document bugs, and maintain metrics for response and resolution times.

Player Support Troubleshooting Account Recovery Bug Reporting Communication Customer Satisfaction

Gaming Center Manager

Point

Jun 2023 - Aug 2024 (1 year 2 months)

Oversaw daily operations, staff management, equipment maintenance, marketing, and financial monitoring to drive customer retention and operational efficiency.

Operations Management Equipment Maintenance Marketing Budgeting Customer Relations

Professional Coach

Blink Esports Organization

Mar 2022 - May 2023 (1 year 2 months)

Developed training programs, analyzed gameplay strategies, and mentored players to improve performance and prepare teams for competitions and talent recruitment.

Coaching Strategy Analysis Teamwork Scouting Match Preparation

Field Inspector

The Regional Tax Directorate

Apr 2021 - Apr 2022 (1 year)

Conducted on-site tax inspections, analyzed financial records to verify compliance, and prepared inspection reports while coordinating with agencies on investigations.

Tax Compliance Financial Analysis Report Writing Investigation Confidentiality

Gaming Center Attendant

GameOn

Apr 2018 - Apr 2021 (3 years)

Maintained and troubleshooted gaming machines, managed transactions, and delivered customer service to ensure an organized, safe, and engaging game center environment.

Customer Service Cash Handling Equipment Maintenance Inventory Management Troubleshooting Safety Compliance