Tyler Oniran

I'm currently supporting participants, financial advisors, and plan administrators at Ascensus across FSAs, 529 savings accounts, and retirement plans. I handle account questions through phone, email, and chat while processing claims, payments, and transactions accurately and in line with plan and regulatory requirements.

Previously at Ken Garff, I managed high-volume inquiries, resolved billing and technical issues, guided customers through vehicle purchases and financing options, and achieved a 95% customer satisfaction rating. I also led training sessions that strengthened team performance.

At GE Appliances, I completed financial and non-financial transactions with 98% accuracy, explained complex life and annuity products clearly, and supported customers with appliance order issues. I partnered across teams on process improvements that increased service efficiency and shortened follow-up times.

I'm recognized for empathetic communication, accurate documentation, compliance, and customer advocacy. My work has included earning Customer Service Star of the Year recognition at Santander Bank and implementing a feedback program that increased positive feedback by 30%.