Kavondra Calhoun

I am a customer service professional with nine years of experience supporting banking, benefits, and technical inquiries. I focus on clear communication, one-call resolution, and maintaining confidentiality while handling financial transactions and account issues.

At Foundever I supported FSAs, HRAs, and HSAs — processing claims, reconciling plans in the Wex system, and providing first-tier portal technical support. I also aided client onboarding and educated participants on plan details.

Previously at Concentrix I managed high-volume customer inquiries daily, handled money transfers, bill payments, card cancellations, and account security concerns with fraud-prevention verification. I consistently aimed for prompt, accurate resolution and improved user experiences.

I hold a high school diploma and certifications including a driver’s license and Certified Medical Assistant, and I bring strong skills in customer support, quality assurance, technical support, Microsoft Office, and financial services. I seek roles where I can apply my financial-services expertise and technical support experience to improve customer satisfaction.