Grecia Romero Segura

Supported classroom activities for mothers and their children aged up to three years, fostering a nurturing and engaging learning environment. Facilitated age-appropriate play, further enhancing the bonding between mothers and children, while also assisting teachers with structured activities.

Answered calls for 401K accounts, retirement plans, and college savings accounts, assisting with troubleshooting and navigation. Provided assistance with different programs to help clients understand and maximize their experience. Utilized multiple systems across three monitors to effectively support each client.

Assisted TurboTax customers with product inquiries and tax return software, providing navigation support for logging in, downloading, and uploading documents. Troubleshot desktop and laptop issues for customers. Utilized screen sharing to resolve customer problems efficiently.

Provided assistance for complex insurance-related issues, navigating multiple systems to address members' requests. Understood customer needs and offered alternative solutions, including upselling products or services. Quoted members to clarify copayments, deductibles, and maximum allowances.

Greeted customers for check-ins and check-outs, handling emails, phone, and in-person inquiries under pressure. Covered various duties outside of the primary job scope, including complex customer issues related to living situations. Created multiple announcements with limited resources to maintain policies.

Warmly greeted and efficiently directed patients to examination rooms, managing appointment scheduling and executing timely reminder calls. Diligently updated and verified patient information at each visit. Performed administrative tasks including accurate filing of essential paperwork.

Facilitated effective communication, ensuring accurate, consistent, and timely responses to customer inquiries and issues. Enhanced employee and management engagement with HR processes by training on Employee Self-Service (ESS) and Manager Self-Service (MSS) software. Utilized the AskHR Service Catalog, optimizing HR service delivery and boosting self-service capabilities.

Facilitated seamless customer experience by assisting with health coverage application processes, providing in-person support, and efficiently updating account information. Resolved technical issues promptly, including password resets, to ensure minimal disruption for customers. Promptly directed insurance discrepancies to the relevant team for swift resolutions, enhancing overall service accuracy

Completed an Associate of Arts degree in Human Services. This program provided a foundation in social work and community support.