babalo nyoka

I've supported customers and clients at DSG and Picup Technologies, resolving operational issues through CRM tools, troubleshooting, escalation management, and consistent SLA delivery.

At DSG, I was recognized as the top-performing Customer Care Agent for four consecutive months. I managed high-volume inbound and email enquiries, achieved a 90% case resolution rate, and maintained a 91% call answer rate while delivering service aligned with client requirements.

At Picup Technologies, I served as the primary liaison for more than 200 daily client interactions and resolved 95% of operational issues within SLA. I reduced escalation time by 25% and costs by 30% through SOP standardization, supplier compliance, and improved order orchestration.

My experience also includes agricultural data analysis and field operations at Stellenbosch University, where I improved operational readiness by 98%. I'm progressing toward CompTIA Security+ certification and eager to keep learning new tools, workflows, and technical support practices.