I've delivered technical support and client operations at Digicape since 2018, supporting enterprise, VIP and retail customers through phone, email and ticketing systems.
I manage enquiries from first contact through resolution, coordinate technician schedules, maintain SLA compliance and work with technical teams on escalated issues. I also maintain CRM documentation, support billing administration and identify workflow improvements that strengthen customer satisfaction.
Earlier, I managed repair administration at WeFix and supervised retail operations at Country Road. I've trained new employees, handled high-priority customer concerns and built trusted client relationships through professional, solutions-focused service.
