Azra Delija

I am a dedicated and versatile professional with a strong background in customer service and dental care. Currently, I serve as a Customer Service Representative at MetLife, where I advocate for customers with short-term disabilities and manage a high volume of inquiries with a focus on satisfaction. My role involves logging call information, resolving discrepancies, and navigating multiple systems to provide effective solutions.

Prior to this, I worked as a Patient Care Coordinator at Miracle Ear, coordinating patient care, handling medical records, and ensuring HIPAA compliance. I also have extensive experience as a Dental Assistant, where I assisted in various procedures, maintained patient records, and educated patients on oral health. My ability to work in fast-paced environments and my commitment to patient comfort and safety have been key to my success.

Earlier in my career, I gained front desk experience at Dr. Brummett's office, handling scheduling, billing, and patient interactions. I am proficient in dental software like Dentrix and have a strong foundation in medical imaging and laboratory procedures. I am passionate about delivering exceptional service and am eager to contribute to a collaborative environment focused on growth and customer satisfaction.