Jane Roach
@janeroach
Enthusiastic customer service professional with strong communication skills.
What I'm looking for
I am an enthusiastic and personable customer service professional with a strong background in communications, patient experience, and medical support. Known for my exceptional people skills and fast learning ability, I thrive in high-pressure environments where empathy, efficiency, and clear communication are key. My experience as an after-hours answering service agent at Sentara Health has honed my ability to assist patients with their needs, ensuring they feel heard and cared for.
In addition to my current role, I have a solid foundation in dental assisting, having taught adult students at Massanutten Technical Center and worked directly with patients in various dental practices. My expertise includes taking x-rays, preparing treatment plans, and assisting with procedures, all while maintaining a focus on patient comfort and care. I am ready to bring warmth and professionalism to every interaction, making a positive impact in any role I undertake.
Experience
Work history, roles, and key accomplishments
Communications
Sentara Health
Nov 2023 - Present (1 year 8 months)
Provided after-hours answering service for Sentara-affiliated practices, managing office messages and paging on-call medical staff as needed. Assisted patients with after-hours needs and concerns, ensuring clear communication and empathetic support.
Dental Assistant
Zopp Family Dental Center
Nov 2018 - Present (6 years 8 months)
Performed comprehensive dental assistant duties, including patient seating, X-rays, cleanings, and oral hygiene education. Assisted dentists with various procedures, managed lab tasks, and maintained sterile environments.
Dental Assistant
Ken Copeland Family Dentistry
May 2016 - Present (9 years 2 months)
Managed lab technician duties, including receiving and reviewing dental cases. Assisted with patient care, took X-rays, performed cleanings, and educated patients on oral hygiene.
Teacher/Instructor
Massanutten Technical Center
Aug 2015 - Present (9 years 11 months)
Instructed adult students in a Dental Assisting program, preparing them for careers in the dental field. Developed and delivered curriculum, fostering a supportive learning environment.
Machine Operator
Invista
Jan 2011 - Present (14 years 6 months)
Operated machinery, ensuring cleanliness of the work environment and performing quality checks on products. Labeled products and entered data into computer systems, while communicating with supervisors via intercom.
Waitress
Pizza Hut
Aug 2009 - Present (15 years 11 months)
Managed a multi-line telephone system, seated customers as a hostess, and operated the cash register. Took customer orders, assisted with inventory, and maintained cleanliness of kitchen and dining areas.
Education
Degrees, certifications, and relevant coursework
Massanutten Technical Center
Certified Dental Assistant, Dental Assisting
Completed comprehensive training to become a Certified Dental Assistant. Gained expertise in various dental procedures, patient care, and office management.
Massanutten Technical Center
Degree of Dental Radiation and Roentgenology, Dental Radiation and Roentgenology
Acquired specialized knowledge and practical skills in dental radiation and roentgenology. Focused on safe and effective use of X-ray equipment for diagnostic purposes.
Spotswood High School
Advanced Studies Diploma, General Studies
Earned an Advanced Studies Diploma, demonstrating a strong academic foundation. Completed a rigorous curriculum preparing for further education and professional endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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