JR
Open to opportunities

Jane Roach

@janeroach

Enthusiastic customer service professional with strong communication skills.

United States
Message

What I'm looking for

I am seeking a role that values empathy and communication, with opportunities for growth.

I am an enthusiastic and personable customer service professional with a strong background in communications, patient experience, and medical support. Known for my exceptional people skills and fast learning ability, I thrive in high-pressure environments where empathy, efficiency, and clear communication are key. My experience as an after-hours answering service agent at Sentara Health has honed my ability to assist patients with their needs, ensuring they feel heard and cared for.

In addition to my current role, I have a solid foundation in dental assisting, having taught adult students at Massanutten Technical Center and worked directly with patients in various dental practices. My expertise includes taking x-rays, preparing treatment plans, and assisting with procedures, all while maintaining a focus on patient comfort and care. I am ready to bring warmth and professionalism to every interaction, making a positive impact in any role I undertake.

Experience

Work history, roles, and key accomplishments

SH
Current

Communications

Sentara Health

Nov 2023 - Present (1 year 8 months)

Provided after-hours answering service for Sentara-affiliated practices, managing office messages and paging on-call medical staff as needed. Assisted patients with after-hours needs and concerns, ensuring clear communication and empathetic support.

KD

Dental Assistant

Ken Copeland Family Dentistry

May 2016 - Present (9 years 2 months)

Managed lab technician duties, including receiving and reviewing dental cases. Assisted with patient care, took X-rays, performed cleanings, and educated patients on oral hygiene.

PH

Waitress

Pizza Hut

Aug 2009 - Present (15 years 11 months)

Managed a multi-line telephone system, seated customers as a hostess, and operated the cash register. Took customer orders, assisted with inventory, and maintained cleanliness of kitchen and dining areas.

Education

Degrees, certifications, and relevant coursework

MC

Massanutten Technical Center

Certified Dental Assistant, Dental Assisting

Completed comprehensive training to become a Certified Dental Assistant. Gained expertise in various dental procedures, patient care, and office management.

MC

Massanutten Technical Center

Degree of Dental Radiation and Roentgenology, Dental Radiation and Roentgenology

Acquired specialized knowledge and practical skills in dental radiation and roentgenology. Focused on safe and effective use of X-ray equipment for diagnostic purposes.

SS

Spotswood High School

Advanced Studies Diploma, General Studies

Earned an Advanced Studies Diploma, demonstrating a strong academic foundation. Completed a rigorous curriculum preparing for further education and professional endeavors.

Tech stack

Software and tools used professionally

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Jane Roach - Communications - Sentara Health | Himalayas