Open to opportunities

Ayush Prasad

@ayushprasad

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BPO specialist with 4+ years delivering customer service and sales conversion.

India

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What I'm looking for

I seek a customer-focused role where I can leverage my BPO, telesales and recruitment support experience to improve service delivery, drive conversions, and grow into leadership responsibilities.

I am a dedicated BPO and telesales professional with over 4 years and 3 months of combined experience across customer service, telesales, recruitment support, and specialist customer operations.

At Myntra and Indiamart I handled product delivery issues, returns, replacements, and guided customers to procure products that matched their needs, achieving consistent sales conversion performance.

In recruitment support at Infoedge (Naukri.com) I managed job listings and recruitment workflows, enhancing hiring processes by understanding client requirements and delivering tailored solutions.

Most recently I supported order-related investigations, returns and refunds at Amazon, delivering prompt resolutions to maintain positive customer experiences and high satisfaction.

Experience

Work history, roles, and key accomplishments

Specialist Team Agent

Amazon

Jun 2024 - Nov 2024 (5 months)

Assisted customers with returns, refunds, and order-related investigations, delivering prompt and effective resolutions to ensure positive customer experiences over a six-month period.

Customer Support Order Investigations Returns Problem Solving Communication Customer Retention Escalation Management

HR Recruiter

Infoedge (Naukri.com)

Dec 2023 - May 2024 (5 months)

Supported clients in uploading job listings and managing recruitment workflows, enhancing hiring processes by understanding client requirements and delivering tailored solutions during a six-month engagement.

Recruitment client support Job Posting Workflow Management Candidate Sourcing ATS

Telesales Executive

Indiamart

Aug 2022 - Oct 2023 (1 year 2 months)

Guided customers to find and procure products matching their requirements, maintained strong client relationships and achieved approximately 63% sales conversion during a 1 year 3 month tenure.

Telesales Customer Acquisition Relationship Management Communication Product Guidance

BPO Specialist Agent

Myntra

Jun 2020 - Jul 2022 (2 years 1 month)

Handled customer service queries related to product delivery, returns, and replacements, ensuring high customer satisfaction and retention through efficient issue resolution over a two-year period.

Customer Service Returns Client Relationship Management Communication Team Collaboration Operational Excellence