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Ayushman Bhardwaj

@ayushmanbhardwaj

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Detail-oriented Customer Support and Backend Executive with 2.6 years experience.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a detail-oriented Customer Support and Backend Executive with 2.6 years of experience in providing exceptional support to end-users. My journey began with a strong focus on solving queries and assisting clients in various processes, including visa applications and customer service. I pride myself on my ability to communicate clearly and effectively, ensuring that all interactions are handled with professionalism and care.

In my current role at Volans Infomatics Pvt Ltd, I have honed my skills in managing visa-related documents and ensuring compliance with immigration laws. My previous experience as a Telesales Executive at Pemlix Technology Solutions has further strengthened my customer service abilities, where I consistently met and exceeded appointment-setting targets while maintaining high customer satisfaction ratings. I am committed to continuous improvement and collaboration within my team, contributing to a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

CSA and Backend Executive

Current

Volans Infomatics Pvt Ltd.

Jul 2024 - Present (1 year)

Resolved customer queries related to TBS Process (Tata Biomedical Services) and Hospitality Process, including generating work order numbers with specific asset or machine descriptions. Accurately completed 15-20 visa application forms daily, ensuring all information was entered correctly and consistently across documents.

CRM Platforms Immigration Software MS Office Data Entry Record keeping Communication Confidentiality

Telesales Executive

Pemlix Technology Solutions Pvt.Ltd

Jan 2023 - Jun 2024 (1 year 5 months)

Managed UK International Telesales Executive profile for outbound processes, addressing queries related to Loft Insulation exclusively for UK residents. Consistently achieved monthly targets of 27-30 appointments and provided first-line support to end-users via phone and chat.

Telesales Outbound Sales Customer Service Communication Problem Solving Time Management Service Now ServiceNow

Education

Degrees, certifications, and relevant coursework

Roorkee College of Engineering

Bachelor of Computer Applications, Computer Applications

Completed a Bachelor of Computer Applications, focusing on core computer science principles and applications. Gained foundational knowledge in various programming languages and software development.