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Mahipal Gaura

@mahipalgaura

Dedicated customer support professional with strong communication skills.

India
Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a dedicated and hardworking professional with a strong commitment to customer support and backend operations. With experience in handling customer queries and providing effective solutions, I strive to contribute to the growth and success of the organizations I work with. My background includes a role as a Customer Support Executive at Car Expert Pvt. Ltd., where I managed inbound and outbound calls, assisted customers with service bookings, and maintained detailed customer feedback reports.

In my most recent position as a Backend Process Executive at Prologic Web Solution Pvt. Ltd., I processed customer information and service requests, responded to email support tickets, and coordinated with the tech team for escalations. My technical skills include basic computer knowledge, familiarity with CRM tools, and a customer-centric approach that ensures I meet and exceed customer expectations. I am eager to leverage my skills in a dynamic environment that values communication and teamwork.

Experience

Work history, roles, and key accomplishments

PL

Backend Process Executive

Prologic Web Solution Pvt. Ltd.

Feb 2024 - Jun 2025 (1 year 4 months)

Processed customer information and service requests using internal software, responding to email support tickets and maintaining Turnaround Time (TAT). Coordinated with the tech team for escalations and follow-ups.

CL

Customer Support Executive

Car Expert Pvt. Ltd.

Dec 2022 - Jan 2024 (1 year 1 month)

Handled inbound and outbound calls related to vehicle service queries, assisting customers with bookings, service status updates, and grievance redressal. Maintained customer data and feedback reports in Excel.

Education

Degrees, certifications, and relevant coursework

UB

UK Board

12th Pass, General Studies

2016 - 2017

Completed 12th grade from the UK Board in 2017, demonstrating foundational academic knowledge.

UB

UK Board

10th Pass, General Studies

2013 - 2014

Completed 10th grade from the UK Board in 2014, establishing a strong educational base.

Tech stack

Software and tools used professionally

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Mahipal Gaura - Backend Process Executive - Prologic Web Solution Pvt. Ltd. | Himalayas