Muralidhar chunduri
@muralidharchunduri
Experienced BPO and visa counselling professional focused on accurate data management.
IndiaWhat I'm looking for
I am an experienced BPO executive, data entry operator, and visa counsellor with a technical background in Electronics & Communication Engineering. I consistently deliver high-quality customer service, maintaining accurate records and meeting tight deadlines while achieving strong satisfaction metrics.
In my roles I handled inbound/outbound calls, billing and service issues, large-scale data entry, and end-to-end visa application support. I demonstrate advanced MS Excel skills, strong typing accuracy, and familiarity with CRM and ticketing systems.
I bring a service-oriented mindset, attention to detail, and a record of process adherence and timely submissions that reduce errors and improve client outcomes. I seek to contribute these strengths to a team-focused organization that values accuracy and dependable customer support.
Experience
Work history, roles, and key accomplishments
Visa Counsellor
B2B Hospitality
Jan 2024 - Present (1 year 9 months)
Guided clients through visa documentation and application processes, ensured compliance checks, handled queries professionally, and ensured error-free submissions within tight timelines.
Data Entry Operator
B2B Hospitality
Jan 2022 - Dec 2024 (2 years 11 months)
Performed accurate and timely entry of customer and business data into internal systems, prepared and verified reports, and supported large data management tasks under strict deadlines.
AIBPO Executive
Airtel
Jan 2021 - Dec 2022 (1 year 11 months)
Managed inbound and outbound customer calls, achieved 95% customer satisfaction, resolved billing and service issues, and maintained accurate documentation of interactions.
Education
Degrees, certifications, and relevant coursework
Swarnandhra College of Engineering & Technology, Narsapur
Bachelor of Technology, Electronics and Communication Engineering
Grade: 58%
Completed Bachelor of Technology in Electronics and Communication Engineering with a 58% final percentage.
Aditya College, Palakollu
Intermediate, Mathematics, Physics, Chemistry
Grade: 65%
Completed Intermediate (MPC) under the Board of Intermediate Education with a 65% final percentage.
Vidya Public School, Narasapuram
S.S.C, General Secondary Education
Grade: 82%
Completed Secondary School Certificate under the Board of Secondary Education with an 82% final percentage.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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