Aysha Gulzar
@ayshagulzar
Customer service professional with 5+ years’ experience, handling claims and complaints with speed, accuracy, and care under pressure.
United KingdomWhat I'm looking for
I’m a confident, highly organised customer service professional with 5+ years of experience and over a year in management. I’m known for staying productive during stressful periods, meeting targets and guidelines daily, and delivering strong results both independently and as part of a team.
At Sedgwick, I worked as a Customer Service Advisor taking inbound emergency out-of-hours calls for many insurance companies. I collected relevant information for new claims, followed confidentiality policies, and passed details to insurers promptly, while also handling customer complaints effectively—closing 50% of complaints while speaking with customers. I also authorised invoices and payments for contractors and suppliers, and replied to policyholder emails about claim queries.
Before that, I was an Energy Specialist for E.on through Sigma (crossed meters, meter exchanges, and providing customer billing) using calls, email, social media, and postal mail. I communicated with internal agents and departments to resolve issues quickly, earned excellent Trustpilot reviews, and was one of the top performers on my team for complex email complaints and timely resolutions. I also support new starters with an in-team knowledge system, and I bring additional safeguarding and SEN experience from roles as a deputy manager, DSL, and SENCO in early years childcare.
Experience
Work history, roles, and key accomplishments
Handled inbound out-of-hours emergency calls for multiple insurance companies, managing queues under pressure and ensuring callers were assisted promptly. Collected and documented claim information in line with confidentiality policies, resolved customer complaints, and closed 50% of complaints while on the call.
Energy Specialist (Customer)
Sigma
Nov 2020 - Oct 2022 (1 year 11 months)
Resolved customer energy queries for E.ON Next via calls, email, social media, and postal correspondence, including meter exchanges and crossed meter issues. Coordinated with internal agents and departments to resolve complaints quickly, supported new starters, and handled the emergency line as needed.
Teaching Assistant
Twickenham Primary School
Oct 2020 - Apr 2021 (6 months)
Supported classroom teaching and children’s educational and social development, including 1-1 work with a student with autism by adapting lessons to their needs. Delivered daily phonics using the Read Write Inc. approach and supported small groups during maths to build understanding and progress.
Salon Receptionist
The Glamshop
Aug 2019 - Sep 2020 (1 year 1 month)
Completed salon reception responsibilities including reception area checks and regular stock checks to maintain a professional customer-facing standard. Took client payments, booked appointments, verified diary/till totals, and managed inbound calls plus email and social media queries/complaints.
Receptionist & Waitress
Nawabs Buffet
Mar 2019 - Aug 2019 (5 months)
Worked front-of-house by taking payments, managing customer issues, and supporting table-service during busy periods. Also worked on the drinks and desserts counters, maintained presentation and food readiness in line with food handling guidelines, and managed end-of-day cleaning and setup for the next day.
Receptionist
Looks
Jul 2017 - Feb 2018 (7 months)
Managed front desk reception duties including daily reception checks, stock checks, ordering supplies, and invoice checks. Performed daily health and safety checks, took payments, booked clients, verified till and diary totals, and handled inbound phone calls and social/email enquiries.
Deputy Manager & DSL/SENCO
The Sunshine Kidz Daycare
Served as Deputy Manager, Preschool Room Leader, DSL, and SENCO, supporting children with additional/special needs and English as a second language to reach development milestones. Managed safeguarding processes, risk assessments, parent partnership work, staff and records administration, and maintained confidentiality in line with policy requirements.
Education
Degrees, certifications, and relevant coursework
The Sunshine Kidz Daycare
NVQ Level 3 in Early Years Childcare, Early Years Childcare
2018 - 2019
Completed an NVQ Level 3 in Early Years Childcare.
Early Years Childcare (training)
Early Years Childcare Level 1 and 2, Early Years Childcare
2017 - 2018
Completed Early Years Childcare Level 1 and Level 2 as part of childcare training.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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