ayoob moulanajobs
@ayoobmoulanajobs
Results-oriented Sales and Customer Support Executive with 7 years experience.
What I'm looking for
I am a results-oriented Sales and Customer Support Executive with over 7 years of progressive experience in driving sales growth and enhancing customer satisfaction. My proven ability to build strong client relationships and resolve complex issues has consistently helped me exceed targets. I am adept at leading teams, optimizing workflows, and fostering a customer-first culture.
Currently, I serve as the Assistant Manager of Sales & Operation at Phone Galore (Pvt) Ltd, where I manage daily retail operations and ensure compliance with company standards. My role involves monitoring operational costs and developing strategies to improve efficiency and performance. Previously, I coordinated logistics and inventory management as an Operation Coordinator, supporting the sales team to ensure timely product delivery.
In addition to my professional experience, I hold a Bachelor of Science in Chemistry from The Open University of Sri Lanka. I am committed to continuous learning, as evidenced by my certifications in various business and analytical skills. I also engage in volunteer work with the Zero Plastics Movement, promoting sustainable practices in my community.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Sales & Operation
Phone Galore (Pvt) Ltd
Jan 2023 - Present (2 years 5 months)
Managed daily retail operations, ensuring smooth workflow and compliance with company standards, while monitoring operational costs, budgets, and resources to optimize efficiency. Managed customer relationships by addressing inquiries and resolving escalations promptly, ensuring high levels of customer satisfaction and retention. Developed and implemented strategies to improve operational efficien
Operation Coordinator - Sales Support
Phone Galore (Pvt) Ltd
Jan 2019 - Present (6 years 5 months)
Coordinated logistics and inventory management to maintain optimal stock levels. Collaborated with the sales team to ensure timely delivery of products to clients. Supported the Assistant Manager in planning and executing operational strategies.
Customer Care Officer
Phone Galore (Pvt) Ltd
Jan 2017 - Present (8 years 5 months)
Entered and maintained accurate records of product inventory, orders, and sales. Assisted in generating detailed reports for management review. Coordinated with team members to meet daily and weekly reporting deadlines.
Education
Degrees, certifications, and relevant coursework
The Open University of Sri Lanka
Bachelor of Science, Chemistry
Grade: 2.51 Out of 4.00
Activities and societies: Subjects: Chemistry (Major), Computer Science, Zoology
Studied Chemistry as a major, with additional subjects in Computer Science and Zoology. Achieved a GPA of 2.51 out of 4.00.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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