ayoob moulanajobsAM
Open to opportunities

ayoob moulanajobs

@ayoobmoulanajobs

Results-oriented Sales and Customer Support Executive with 7 years experience.

Sri Lanka

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a results-oriented Sales and Customer Support Executive with over 7 years of progressive experience in driving sales growth and enhancing customer satisfaction. My proven ability to build strong client relationships and resolve complex issues has consistently helped me exceed targets. I am adept at leading teams, optimizing workflows, and fostering a customer-first culture.

Currently, I serve as the Assistant Manager of Sales & Operation at Phone Galore (Pvt) Ltd, where I manage daily retail operations and ensure compliance with company standards. My role involves monitoring operational costs and developing strategies to improve efficiency and performance. Previously, I coordinated logistics and inventory management as an Operation Coordinator, supporting the sales team to ensure timely product delivery.

In addition to my professional experience, I hold a Bachelor of Science in Chemistry from The Open University of Sri Lanka. I am committed to continuous learning, as evidenced by my certifications in various business and analytical skills. I also engage in volunteer work with the Zero Plastics Movement, promoting sustainable practices in my community.

Experience

Work history, roles, and key accomplishments

PL
Current

Assistant Manager - Sales & Operation

Phone Galore (Pvt) Ltd

Jan 2023 - Present (2 years 5 months)

Managed daily retail operations, ensuring smooth workflow and compliance with company standards, while monitoring operational costs, budgets, and resources to optimize efficiency. Managed customer relationships by addressing inquiries and resolving escalations promptly, ensuring high levels of customer satisfaction and retention. Developed and implemented strategies to improve operational efficien

PL

Operation Coordinator - Sales Support

Phone Galore (Pvt) Ltd

Jan 2019 - Present (6 years 5 months)

Coordinated logistics and inventory management to maintain optimal stock levels. Collaborated with the sales team to ensure timely delivery of products to clients. Supported the Assistant Manager in planning and executing operational strategies.

Education

Degrees, certifications, and relevant coursework

The Open University of Sri Lanka logoTL

The Open University of Sri Lanka

Bachelor of Science, Chemistry

Grade: 2.51 Out of 4.00

Activities and societies: Subjects: Chemistry (Major), Computer Science, Zoology

Studied Chemistry as a major, with additional subjects in Computer Science and Zoology. Achieved a GPA of 2.51 out of 4.00.

Tech stack

Software and tools used professionally

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