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Aymen BK

@aymenbk

Appointment Setter in high-ticket sales who prospected and qualified leads, booked appointments, and tracked prospects in a CRM.

Algeria

Message

In my 2026 Appointment Setter role in high-ticket sales, I prospected and qualified leads through outbound calls and targeted messaging, then booked appointments for the sales team.

I managed a prospect pipeline in a CRM and collaborated with sales representatives to align messaging and improve show rates.

At Irahati, I handled customer inquiries by phone, email, and chat, resolved complaints, and followed up on cases with internal teams.

At Noest Express – Delivery Company, I managed delivery returns, tracked cases administratively, and coordinated with delivery teams. I hold a Master's Degree in Services Marketing and a Bachelor's Degree in International Trade, and have a Google Digital Marketing certification.

Experience

Work history, roles, and key accomplishments

Returns Agent

Noest Express

Jan 2024 - Dec 2025 (1 year 11 months)

Managed delivery returns and provided effective customer service. Handled administrative tracking and coordinated with delivery teams to optimize the returns process.

Returns Management Customer Service Administrative Tracking Coordination Process Optimization

Customer Service Agent

Irahati

Jan 2026 - Present (10 months)

Handled customer inquiries across multiple channels with speed and professionalism. Resolved complaints and coordinated with internal teams for resolution.

Multichannel Support Conflict Resolution Customer Satisfaction Follow up Process Improvement

Appointment Setter

High Ticket Sales

Jan 2026 - Present (10 months)

Prospected and qualified leads through outbound calls and targeted messaging. Booked high-quality appointments for the sales team and managed a prospect pipeline via CRM.

Prospecting Lead Qualification Outbound Calls CRM Pipeline Management Sales Collaboration