Zohir Mami

Handle administrative, commercial, and customer-related tasks daily, including managing inquiries, WhatsApp and social media communication, and supporting order follow-up and daily operations.

Independently plan, film, edit, and publish travel content on Instagram and TikTok, achieving over 1 million views on a Reel and a video. Manage the entire content process using AI-assisted tools.

Managed client relationships, inquiries, and product questions across digital channels, and coordinated order follow-up and shipping requests to support customer experience.

Provided on-site operational support, coordinating with team members and adapting to project requirements.

Assisted customers throughout the purchasing process and supported product organization and daily store operations.

Advised customers on product selection and supported daily sales and store operations.

Worked in a fast-paced manufacturing environment, maintaining quality standards and contributing to daily production targets as part of a cross-functional team.

Handled inbound customer calls and requests, supporting daily commercial and customer-service operations.

Master's degree in Communication and New Media from the University of Sétif 2, completed in 2024.

Bachelor's degree (Licence) in Communication from the University of Sétif 2, completed in 2019.

Baccalaureate from Malek Bennabi High School, completed in 2016.