OAOussama Adjenek
@oussamaadjenek
Multilingual sales professional skilled in customer engagement, upselling, and lead qualification.
AlgeriaWhat I'm looking for
I am a multilingual sales and customer-facing professional fluent in English, French, and Arabic, with hands-on experience in retail sales, online customer interaction, and client engagement. I have a track record of building rapport, qualifying leads, handling objections, recommending products, and guiding prospects to purchase decisions.
I have worked in high-volume retail and bakery environments, engaged customers via chat, calls, and in person, and increased conversions through follow-up and upselling. I bring discipline and conflict-management skills from ongoing football refereeing and hold a Ground Staff / Customer Service Certificate and a High School Diploma in Foreign Languages.
Experience
Work history, roles, and key accomplishments
Football Referee
Sports Officiating
Officiated matches demonstrating authority, discipline, conflict management, and decisive decision-making under pressure.
Customer Service Agent
Clothing & Footwear Retail
Jan 2024 - Jan 2025 (1 year)
Engaged customers via chat, calls, and in-person interactions, recommended products and handled objections to increase conversions and follow up on orders.
Sales Associate
Bakery Shop
Jan 2023 - Jan 2024 (1 year)
Sold products in a high-volume environment, executed upsells of complementary items, and maintained strong customer relationships to meet sales goals.
Sales Representative
Independent
Conducted customer engagement and product promotion to achieve sales targets, qualifying leads and guiding prospects toward purchase decisions.
Education
Degrees, certifications, and relevant coursework
Ground Staff / Customer Service Certificate
Certificate, Customer Service
2025 - 2025
Completed a Ground Staff and Customer Service certificate focusing on customer engagement and service procedures.
High School Diploma — Foreign Languages
High School Diploma, Foreign Languages
High school diploma with a focus on foreign languages, providing multilingual communication skills in Arabic, French, and English.
Availability
Location
AlgeriaAuthorized to work in
Job categories
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