Open to opportunities

Pradnya Dhawle

@pradnyadhawle

Message

Accomplished customer service executive with a focus on efficiency.

India

Message

What I'm looking for

I am looking for a role that values operational efficiency and customer satisfaction, with opportunities for growth.

I am an accomplished Service Department Staff with over 4 years of diverse experience in the tourism and insurance industries. My career has been dedicated to driving operational efficiency and enhancing customer satisfaction. At Magma General Insurance, I streamlined backend email processes, achieving a 25% reduction in response time, which significantly improved departmental efficiency.

Throughout my career, I have utilized my strong multilingual communication skills in English, Hindi, and Marathi to manage a high volume of customer inquiries effectively. My expertise in MS Office Suite has enabled me to execute comprehensive administrative tasks and develop detailed reports, contributing to the smooth operation of customer services. I take pride in my ability to coordinate processes that enhance efficiency and resolve customer queries with a 95% resolution rate.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Services Executive

Current

Magma General Insurance Company LTD

Jul 2022 - Present (2 years 11 months)

Streamlined backend email processes, achieving a 25% reduction in response time, thereby enhancing overall departmental efficiency and customer satisfaction. Managed a high volume of customer inquiries using MS Office tools.

MS Office Customer Service Data Management Email Communication

Service Department Staff

Thomas Cook

Jan 2022 - Sep 2022 (8 months)

Managed backend processes for the service department, ensuring efficient operations and supporting frontline staff. Streamlined data entry procedures in MS Excel.

Backend Data Entry MS Excel Operations Management Support

Customer Services Associate

Q Conneqt

Feb 2021 - Jul 2022 (1 year 5 months)

Coordinated claim registration and fast-track processes in the Motor Insurance Department, achieving a 95% resolution rate on customer queries. Improved departmental workflow and productivity using MS Office.

MS Office Workflow Management Team Coordination

Travel Consultant

Trans Continental

Feb 2019 - Jan 2020 (11 months)

Advised clients on travel destinations and packages, ensuring optimal selections based on preferences. Utilized MS Office tools for client data management and streamlined booking processes.

Client Management MS Office Customer Experience

Customer Service Executive

Agate Business Services Pvt. Ltd

Nov 2018 - Jan 2019 (2 months)

Facilitated the sale of tour packages in a B2C environment, enhancing customer engagement and satisfaction. Maintained organized records of customer interactions using MS Office.

Sales Customer Engagement MS Office B2C Sales