Prajakta Kedare
@prajaktakedare
Customer Service Executive at Yes Bank Ltd. handling banking queries and KYC documentation.
IndiaWhat I'm looking for
At Yes Bank Ltd., I handled customer queries about banking services, transactions, and accounts, and coordinated with internal teams to resolve issues. I also maintained documentation in line with KYC norms and supported cross-selling of banking products.
With an MBA in Operations, I’m seeking an opportunity in insurance operations. My areas of focus include claims processing, policy administration, and process coordination.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Yes Bank Ltd.
Feb 2025 - Jan 2026 (11 months)
Handled 50+ customer interactions daily, ensuring timely query resolution and assisting with banking services, transactions, and account-related concerns. Maintained accurate documentation, ensured KYC compliance, coordinated with internal teams, and supported cross-selling of banking products.
Education
Degrees, certifications, and relevant coursework
D.Y. Patil University Center of Online Learning
MBA, Operations
2024 -
Pursuing an MBA in Operations from D.Y. Patil University Center of Online Learning, expected to complete in 2026.
Vikas College of Arts, Commerce and Science
Bachelor's Degree
2017 - 2020
Completed a Bachelor's degree from Vikas College of Arts, Commerce and Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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