At Domain IT Services, I provided Service Desk and end-user support for Windows-based systems, resolving hardware, software, operating system, and peripheral issues.
I installed and supported Windows 10 and Windows 11, and managed incidents and service requests in ServiceNow while maintaining SLA timelines.
I diagnosed VPN and network connectivity issues, supported Remote Desktop access, and configured Microsoft Outlook and Microsoft 365, including email troubleshooting and backup and restore.
I also supported Active Directory Domain Services and provided remote technical assistance to junior engineers during issue resolution.
