SSSahil Kumar Singh
@sahilkumarsingh
Technical Support Analyst with extensive IT service experience.
IndiaWhat I'm looking for
I am a dedicated Technical Support Analyst with over five years of experience in IT service management. My journey began as a System Engineer at Moksha Pvt Ltd, where I honed my skills in user account management and desktop support. I have a strong foundation in cloud management and analytical problem-solving, which I have applied to enhance user experiences across various platforms.
Throughout my career, I have worked with global IT service desk teams, providing support via ServiceNow and managing Active Directory and Office 365 environments. My role at Cognizant involved on-site support for client networks, where I tackled complex issues related to network hardware and software configuration. I take pride in my ability to troubleshoot effectively and provide timely solutions, ensuring seamless operations for clients and employees alike.
Experience
Work history, roles, and key accomplishments
T. L. Service Desk, Technical Support
Cognizant Clint (Visa)
Dec 2022 - May 2024 (1 year 5 months)
Provided on-site technical support for client networks, demonstrating knowledge of network hardware, software, and configuration. Addressed tasks such as testing, documenting, setting up, and installing network hardware updates. Handled CCTV camera resets, laptop troubleshooting, maintenance, and repair, including parts replacement.
Technical Support Analyst
Computacenter Pvt Ltd (Synchronic Fineness Pvt Ltd)
Mar 2021 - Aug 2022 (1 year 5 months)
Served as a Technical Support Analyst within a Global IT Service Desk team using Service Now. Managed user accounts in Active Directory and Office 365, including configuration of ADDS & DNS roles. Utilized Azure Active Directory for device compliance and managed Exchange Online users, troubleshooting mail flow issues.
Field Support RE Engineer
Sysnet Pvt Ltd
Mar 2018 - Apr 2019 (1 year 1 month)
Provided field support for networking, software, and configuration tasks. Addressed testing, documenting, setting up, and installing network hardware updates. Handled CCTV camera resets, laptop assembly/disassembly, troubleshooting, maintenance, and repair, including parts replacement.
IT Service Desk
Shree Ji Interior Design Pvt Ltd
Jan 2017 - Mar 2018 (1 year 2 months)
Worked as part of a Global IT Service Desk Team, providing support via Service Now. Managed user accounts, including creation, mapping roles, and managing credentials in Active Directory. Utilized Azure Active Directory admin tools for device compliance checks and provided Mac Recovery keys using JAMF Pro.
System Engineer
Moksha Pvt Ltd
Mar 2016 - Jan 2017 (10 months)
Supported applications on Mac systems and performed desktop formatting. Installed operating systems on laptops and desktops, and created and managed user accounts. Possessed basic knowledge of DHCP and DNS servers, and managed antivirus protection.
Education
Degrees, certifications, and relevant coursework
Dr. CV Raman University Bilaspur
B. C. A, Computer Applications
2013 - 2017
Studied at Dr. CV Raman University in Bilaspur. Completed the Bachelor of Computer Applications program.
R.S PU University
2nd PUC
2011 - 2012
Completed the 2nd PUC program at R.S PU University.
Oxford English School
10th
2009 - 2010
Completed the 10th standard at Oxford English School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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