Sahil Kumar SinghSS
Open to opportunities

Sahil Kumar Singh

@sahilkumarsingh

Technical Support Analyst with extensive IT service experience.

India

What I'm looking for

I seek challenging opportunities in a dynamic environment that fosters growth and innovation.

I am a dedicated Technical Support Analyst with over five years of experience in IT service management. My journey began as a System Engineer at Moksha Pvt Ltd, where I honed my skills in user account management and desktop support. I have a strong foundation in cloud management and analytical problem-solving, which I have applied to enhance user experiences across various platforms.

Throughout my career, I have worked with global IT service desk teams, providing support via ServiceNow and managing Active Directory and Office 365 environments. My role at Cognizant involved on-site support for client networks, where I tackled complex issues related to network hardware and software configuration. I take pride in my ability to troubleshoot effectively and provide timely solutions, ensuring seamless operations for clients and employees alike.

Experience

Work history, roles, and key accomplishments

C(

T. L. Service Desk, Technical Support

Cognizant Clint (Visa)

Dec 2022 - May 2024 (1 year 5 months)

Provided on-site technical support for client networks, demonstrating knowledge of network hardware, software, and configuration. Addressed tasks such as testing, documenting, setting up, and installing network hardware updates. Handled CCTV camera resets, laptop troubleshooting, maintenance, and repair, including parts replacement.

CL

Technical Support Analyst

Computacenter Pvt Ltd (Synchronic Fineness Pvt Ltd)

Mar 2021 - Aug 2022 (1 year 5 months)

Served as a Technical Support Analyst within a Global IT Service Desk team using Service Now. Managed user accounts in Active Directory and Office 365, including configuration of ADDS & DNS roles. Utilized Azure Active Directory for device compliance and managed Exchange Online users, troubleshooting mail flow issues.

SL

Field Support RE Engineer

Sysnet Pvt Ltd

Mar 2018 - Apr 2019 (1 year 1 month)

Provided field support for networking, software, and configuration tasks. Addressed testing, documenting, setting up, and installing network hardware updates. Handled CCTV camera resets, laptop assembly/disassembly, troubleshooting, maintenance, and repair, including parts replacement.

SL

IT Service Desk

Shree Ji Interior Design Pvt Ltd

Jan 2017 - Mar 2018 (1 year 2 months)

Worked as part of a Global IT Service Desk Team, providing support via Service Now. Managed user accounts, including creation, mapping roles, and managing credentials in Active Directory. Utilized Azure Active Directory admin tools for device compliance checks and provided Mac Recovery keys using JAMF Pro.

ML

System Engineer

Moksha Pvt Ltd

Mar 2016 - Jan 2017 (10 months)

Supported applications on Mac systems and performed desktop formatting. Installed operating systems on laptops and desktops, and created and managed user accounts. Possessed basic knowledge of DHCP and DNS servers, and managed antivirus protection.

Education

Degrees, certifications, and relevant coursework

DB

Dr. CV Raman University Bilaspur

B. C. A, Computer Applications

2013 - 2017

Studied at Dr. CV Raman University in Bilaspur. Completed the Bachelor of Computer Applications program.

RU

R.S PU University

2nd PUC

2011 - 2012

Completed the 2nd PUC program at R.S PU University.

OS

Oxford English School

10th

2009 - 2010

Completed the 10th standard at Oxford English School.

Tech stack

Software and tools used professionally

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Sahil Kumar Singh - T. L. Service Desk, Technical Support - Cognizant Clint (Visa) | Himalayas