At Capgemini, I provided IT support for client sites, helping install and configure network and workplace devices. I guided field technicians and end-users through deployments and validated connectivity with VPN and command-line diagnostics.
I also resolved ServiceNow incidents and service requests within SLA, troubleshooting Windows, Microsoft 365, VPN, Wi-Fi, and LAN issues. My work included Active Directory access activities and escalation of complex issues to L2/L3 teams.
I contributed to root cause analysis and knowledge base documentation, and maintained asset tracking with Excel and Smartsheet. I hold Microsoft Azure Developer Associate, Microsoft Azure Fundamentals, and AWS Certified Cloud Practitioner certifications.
