ayana sudhakaran
@ayanasudhakaran
I resolve customer issues and troubleshoot website problems with calm, clear support.
IndiaWhat I'm looking for
At Dalata Hotel Group, I supported UK hotel guests with reservations, billing, payments and service concerns, resolving issues clearly and empathetically across high-volume requests.
I've also exceeded sales targets by 12% at BYJU'S while using Salesforce CRM for customer follow-up. Through a WordPress project for Krishna's Dora Beauty World, I built, migrated and troubleshot a small-business website using Hostinger, LocalWP, browser DevTools and systematic issue investigation.
Experience
Work history, roles, and key accomplishments
Hospitality Assistant
Dalata Hotel Group
Apr 2024 - Jan 2026 (1 year 9 months)
Served as first point of contact for hotel guests, resolving concerns and coordinating with teams. Trained new team members on systems and procedures.
Education
Degrees, certifications, and relevant coursework
Northumbria University
Master of Science, Forensic Accounting
Pursued a Master of Science in Forensic Accounting, developing skills in financial investigation and analysis.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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