Open to opportunities

Danish Shaikh

@danishshaikh3

Remote customer support and virtual assistant focused on email/chat problem-solving and clear, empathetic communication.

India

Message

What I'm looking for

I’m looking for stable remote customer support or virtual assistant roles with email/chat-based workflows, where I can solve email campaign, automation, and account issues with patience, clear written communication, and reliable escalation.

I’m a remote customer support professional with 13+ months of email-based support experience at Systeme.io, a global online business platform used by 300,000+ entrepreneurs worldwide. I handle support entirely through email—covering email campaigns, funnels, automations, and account access issues—without phone or video interactions.

I maintain clear, professional, and empathetic communication while managing a consistent volume of daily support tickets. When technical problems can’t be resolved, I track, escalate, and follow up with proper documentation to internal teams so users get answers quickly.

Before customer support, I brought 9+ years of client-facing experience across business development, hotel operations, and account management at companies including OYO and Byju’s. As a Business Owner for hotel operations and customer service, I directly managed guest relations and complaints and achieved a 20% increase in corporate bookings through consistent follow-up and strong relationship management.

What motivates me is helping customers get unstuck—patiently and accurately—while keeping communication organized and actionable. I’m looking for stable remote roles in customer support or virtual assistance, fully email and chat-based environments.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Systeme.io

Mar 2024 - May 2025 (1 year 2 months)

Provided email-only customer support for Systeme.io for 14 months, resolving issues with email campaign setup, automations, funnel configuration, payment problems, and account access. Documented and escalated unresolved technical issues to internal teams while maintaining empathetic, professional communication.

Email Support CRM Marketing Automation Customer Escalation Slack Written Communication

Hotel Business Owner

Independent Hotel Operations

Independently owned and operated a hotel property, handling guest queries, complaints, and booking requests while coordinating vendors and operations. Improved corporate bookings by 20% through consistent follow-up and strong client relationship management.

Guest Relations Complaint Resolution Booking Coordination Pricing & Event Planning Communication Vendor coordination Customer Support Operations Coordination Client Relationship Management

Partner Account Manager

OYO

Managed hotel partner accounts for OYO, serving as the primary point of contact for onboarding and issue resolution across remote and in-person support. Coordinated communication between hotel owners, operations teams, and leadership to maintain responsive partner relationships.

Partner Account Management Operations Coordination Remote And In Person Coordination Client Relationship Management Written Communication

Area Business Head

Byju’s

Led a team supporting student enrolments and client relationships at Byju’s, managing communications with students and parents through the enrolment and post-sale journey. Resolved enrolment and post-sale concerns and coordinated with internal teams to ensure timely fulfilment and follow-ups.

Client Relationship Management Post Sales Written Communication Team Leadership