Jaydeep Biswas

I’m a customer-focused support specialist with 10+ years of experience delivering exceptional service across international accounts, including Amazon US & Canada, British Telecom, and Ola. I handle phone, chat, and email support while resolving issues end-to-end—investigating root causes, escalating when needed, and ensuring customers receive clear, actionable answers.

I’m known for empathy, attention to detail, and strong professional communication in fast-paced environments. From managing employee and customer inquiries to coordinating with HR and internal stakeholders, I keep records accurate, document resolutions, and follow policies and procedures precisely.

I also bring an analytical, improvement mindset: I use CRM platforms like Salesforce, Zendesk, and Oracle Service Cloud to manage cases and support customer retention. I’m motivated by opportunities where I can strengthen customer experience through process improvement, stakeholder collaboration, and consistently high-quality service.