Axios Concierge

Initiated contact with over 200 Microsoft 365 subscribers monthly, facilitating seamless business operations. Developed and implemented strategic plans resulting in a 15% increase in customer satisfaction and a 20% revenue growth. Provided tailored guidance to 50+ customers monthly, resulting in improved business outcomes and increased client retention by 25%.

Resolved 200+ customer website issues, meeting or exceeding customer expectations 90% of the time. Collaborated with developers to deliver optimized websites to 50+ customers, reducing delivery time by 20%. Documented customer’s details and notes on Trello and AirTable.

Educated 100+ customers weekly on app features through personalized interactions, resulting in a 30% increase in app adoption. Conducted 7+ successful onboarding demo calls per week, ensuring a smooth transition for new customers and reducing churn by 15%. Resolved 500+ app-related issues monthly, maintaining a customer satisfaction rate of 90% and exceeding performance targets by 10%.

Addressed 150+ customer concerns and queries weekly, achieving a resolution rate of 95% within SLA timeframes. Escalated complex technical issues to Tier 2 support, contributing to a 10% improvement in problem resolution time. Maintained and built relationships with 27 customers daily, providing exceptional customer service and efficient product deliveries daily which translated to a customer sati

Provided 3rd level remote support to 100+ organizations globally, resolving 95% of escalated issues within SLA. Led a team in delivering advanced technical solutions, reducing critical incidents by 20%. Identified and reported 50+ product defects to improve future releases, contributing to a 10% increase in product stability.

Installed and repaired software and hardware for over 30 workstations, ensuring uninterrupted operations. Enhanced system security by implementing an active antivirus solution, reducing malware incidents by 50%. Resolved network issues promptly, minimizing downtime and maximizing productivity.

Updated and maintained 500+ customer accounts, ensuring accurate and up-to-date information. Resolved 95% of customer complaints within 24 hours, exceeding company standards for issue resolution. Identified customer needs and recommended suitable products/services, resulting in a 10% increase in upsell revenue.

Managed administrative tasks including filing and proposal writing, improving departmental efficiency by 20%. Supported Telex room and System Operations Department, ensuring smooth communication and operational continuity. Authored 10+ proposals for departmental projects, contributing to the improvement of operational processes.

Completed a Bachelor of Technology in Computer Science. Gained foundational knowledge in various aspects of computer science.