Open to opportunities

Emmanuel Odinukwe

@emmanuelodinukwe

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Customer Success Professional with 4+ years of experience.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration, values customer advocacy, and offers opportunities for professional growth.

As a dedicated Customer Success Professional, I have over four years of experience in driving client retention, product adoption, and revenue growth across various SaaS and CRM solutions. My journey has been marked by significant achievements, including reducing churn by up to 30% and increasing NPS scores by 21%. I am passionate about aligning product capabilities with customer outcomes and leveraging data to deliver measurable value.

In my current role as a Dynamics365 Application Service Engineer at Microsoft TeKnowledge, I administer and support Microsoft Dynamics 365 applications for enterprise clients, ensuring optimal system performance and user satisfaction. I have successfully implemented updates and customizations based on business requirements, collaborated with development teams, and conducted root cause analysis to provide timely resolutions. My proactive approach has led to a 30% reduction in average resolution time, showcasing my commitment to excellence in service delivery.

Throughout my career, I have maintained strong relationships with clients, leading to a 24% increase in customer retention and a 92% on-time delivery rate across managed accounts. I thrive in cross-functional environments, working closely with product, engineering, and sales teams to ensure seamless transitions for new clients and develop effective account growth strategies.

Experience

Work history, roles, and key accomplishments

Current

Dynamics365 Application Service Engineer

Current

Microsoft TeKnowledge

May 2025 - Present (3 months)

Administered, configured, and supported Microsoft Dynamics 365 applications for enterprise clients, ensuring optimal system performance and user satisfaction. Collaborated with development teams to manage deployment pipelines and troubleshoot application-level issues across Dynamics modules (Sales, Customer Service, and Field Service).

Microsoft Dynamics 365 System Administration Application Support Troubleshooting SLA Management

Customer Success Account Management

Microsoft TeKnowledge

Aug 2023 - Present (2 years)

Led the onboarding process for over 30 B2B clients across the EMEA region, reducing average time-to-first value by 18%. Maintained regular cadence calls and conducted quarterly business reviews, contributing to a 24% increase in customer retention.

Onboarding Relationship Management Service Delivery Renewal Management Dynamics 365

Customer Success Engineer

Microsoft TeKnowledge

Nov 2022 - Present (2 years 9 months)

Acted as the main point of contact for Microsoft mid-tier customers, providing ongoing support and guidance to ensure successful product adoption. Monitored customer health scores and implemented proactive measures to address risks, leading to a 90% improvement in customer satisfaction.

Customer Support Pro Product Adoption Customer Satisfaction Case Documentation

Customer Experience Specialist

Donwoods System Technology

Nov 2019 - Present (5 years 9 months)

Delivered exceptional service to ensure client satisfaction and improved client retention through proactive engagement and personalized support. Collaborated with sales and marketing teams to optimize cross-selling and up-selling opportunities, increasing client retention rates by 45% and boosting upsell revenue by 35%.

Cross Selling Upselling

System Support Assistant

Aveon Offshore Limited

Apr 2016 - Present (9 years 4 months)

Provided basic technical support for clients on a wide range of company products, resolving issues at a 95.5% rate. Installed and configured computer hardware and software, and supported senior technical support engineers in handling client inquiries.

Technical Support Software Configuration