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Anjola Fabamwo

@anjolafabamwo

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Customer Success Manager with a focus on client satisfaction and retention.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise to drive client satisfaction and retention in a dynamic environment.

I am a dedicated Customer Success Manager with over five years of experience in delivering exceptional client experiences and driving measurable results in customer satisfaction, retention, and engagement. My proven expertise in customer onboarding and churn reduction has enabled me to foster long-term relationships with clients, ensuring their needs are met and exceeded.

Throughout my career, I have demonstrated my ability to analyze customer needs and implement proactive solutions. At Afriex, I led onboarding processes for new customers, managing over 1,000 user accounts and achieving a 15% reduction in churn. My collaborative approach with cross-functional teams has refined user retention strategies and enhanced the overall customer experience, resulting in a 97% customer satisfaction rating during my tenure as a Senior Technical Support Specialist.

Experience

Work history, roles, and key accomplishments

IT System Administrator

Heritage Bank PLC

Dec 2023 - May 2024 (5 months)

Acted as a liaison with Microsoft and third-party vendors to manage collaboration tools. Supported internal teams and customers by implementing system upgrades and resolving technical issues.

IT Administration Technical Support Vendor Management

Customer Success Manager

Afriex

Jan 2023 - Oct 2023 (9 months)

Led onboarding processes for new customers, ensuring seamless adoption of company products and services. Managed over 1,000 user accounts, reducing churn by 15% and improving customer satisfaction ratings. Directed a team of 5 associates to enhance customer experience.

Customer Onboarding Team Leadership Customer Satisfaction

Senior Technical Support Specialist

Afriex

Oct 2022 - Jan 2023 (3 months)

Maintained a 97% customer satisfaction rating by resolving escalated customer issues across multiple channels. Educated clients on fraud prevention and app usage, enhancing trust and user confidence.

Technical Support Customer Satisfaction Customer Education

Technical Support Engineer (M365)

Tek Experts

Dec 2021 - Aug 2022 (8 months)

Delivered advanced technical support for enterprise customers using Microsoft Office 365. Resolved high-level technical inquiries and provided proactive guidance to enhance customer satisfaction.

Technical Support Microsoft Office 365 Troubleshooting Customer Satisfaction

IT Officer

First HighTower InfoTech Ltd

Jul 2019 - Oct 2021 (2 years 3 months)

Delivered technical support and training to improve user experiences. Acted as a liaison between customer service and technical teams to resolve client-related issues efficiently.

Technical Support User Training

Education

Degrees, certifications, and relevant coursework

Babcock University

Bachelor of Science, Information Resources Management

2015 - 2019

Studied Information Resources Management, focusing on the management of information systems and resources to enhance organizational efficiency and effectiveness.