Open to opportunities

Awonke Nyatela

@awonkenyatela

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I am a customer experience professional specializing in account management, inbound support, and property research.

South Africa

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What I'm looking for

I’m seeking a mid-level customer experience or administrative role that leverages CRM and account management skills, values process improvement, collaboration, and opportunities for data-driven growth.

I am a motivated, results-driven customer service and administrative professional with strong experience in inbound call handling, account management, and property research.

I have managed a portfolio of 300+ customer accounts and maintained a personal Salesforce case queue of 30+ active cases daily, consistently meeting UK-based KPIs and improving first-call resolution.

I conducted detailed lien and estoppel research to support property transactions, streamlined request and follow-up processes to reduce turnaround time, and supported due diligence to minimize transaction delays.

I am completing Data Science and Virtual Assistant training and seek to apply my CRM, retention, and analytical skills to drive process improvements, customer satisfaction, and measurable business outcomes.