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@awonkenyatela
I am a customer experience professional specializing in account management, inbound support, and property research.
I am a motivated, results-driven customer service and administrative professional with strong experience in inbound call handling, account management, and property research.
I have managed a portfolio of 300+ customer accounts and maintained a personal Salesforce case queue of 30+ active cases daily, consistently meeting UK-based KPIs and improving first-call resolution.
I conducted detailed lien and estoppel research to support property transactions, streamlined request and follow-up processes to reduce turnaround time, and supported due diligence to minimize transaction delays.
I am completing Data Science and Virtual Assistant training and seek to apply my CRM, retention, and analytical skills to drive process improvements, customer satisfaction, and measurable business outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

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Work history, roles, and key accomplishments
Babble Cloud
Apr 2025 - Present (7 months)
Lead customer experience initiatives, managing 300+ accounts and maintaining a Salesforce case queue of 30+ active cases daily to improve first-call resolution and meet UK-based KPIs.
Babble Cloud
Sep 2024 - Mar 2025 (6 months)
Managed a portfolio of 300+ customer accounts with monthly status calls to identify upsell opportunities and proactively resolve issues within SLA timeframes.
Lien - One
Mar 2024 - Sep 2024 (6 months)
Conducted detailed lien and estoppel research and managed high-volume outreach to HOAs and property managers to ensure accurate due diligence and reduce transaction turnaround times.
Babble Cloud
Feb 2024 - Aug 2024 (6 months)
Handled high volumes of inbound calls resolving billing, contracts, and complaints via Salesforce and consistently achieving first-call resolution targets.
Xfinity / Comcast
Jan 2023 - Mar 2024 (1 year 2 months)
Handled billing inquiries and supported customer relationships with professional, empathetic service, contributing to improved satisfaction scores and timely issue resolution.
Xfinity / Comcast
Apr 2023 - Jan 2024 (9 months)
Resolved customer complaints and balanced retention efforts with cancellations across channels, maintaining high satisfaction scores and timely responses.
Degrees, certifications, and relevant coursework
Grade 12, General Education
Completed Grade 12 at Kenilworth Secondary School in Johannesburg in 2018.
Software and tools used professionally
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