Open to opportunities

Awonke Nyatela

@awonkenyatela

Message

I am a customer experience professional specializing in account management, inbound support, and property research.

South Africa

Message

What I'm looking for

I’m seeking a mid-level customer experience or administrative role that leverages CRM and account management skills, values process improvement, collaboration, and opportunities for data-driven growth.

I am a motivated, results-driven customer service and administrative professional with strong experience in inbound call handling, account management, and property research.

I have managed a portfolio of 300+ customer accounts and maintained a personal Salesforce case queue of 30+ active cases daily, consistently meeting UK-based KPIs and improving first-call resolution.

I conducted detailed lien and estoppel research to support property transactions, streamlined request and follow-up processes to reduce turnaround time, and supported due diligence to minimize transaction delays.

I am completing Data Science and Virtual Assistant training and seek to apply my CRM, retention, and analytical skills to drive process improvements, customer satisfaction, and measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Executive

Current

Babble Cloud

Apr 2025 - Present (4 months)

Lead customer experience initiatives, managing 300+ accounts and maintaining a Salesforce case queue of 30+ active cases daily to improve first-call resolution and meet UK-based KPIs.

Salesforce Customer Service Account Management Escalation Management CRM Upselling

Relationship Executive

Babble Cloud

Sep 2024 - Mar 2025 (6 months)

Managed a portfolio of 300+ customer accounts with monthly status calls to identify upsell opportunities and proactively resolve issues within SLA timeframes.

Account Management Customer Retention Salesforce Upselling Relationship Management Reporting

Remote Admin Coordinator

Lien - One

Mar 2024 - Sep 2024 (6 months)

Conducted detailed lien and estoppel research and managed high-volume outreach to HOAs and property managers to ensure accurate due diligence and reduce transaction turnaround times.

Lien Research Due Diligence Document Management Process Optimization

Customer Service Representative

Babble Cloud

Feb 2024 - Aug 2024 (6 months)

Handled high volumes of inbound calls resolving billing, contracts, and complaints via Salesforce and consistently achieving first-call resolution targets.

Salesforce Billing Support CRM Call Resolution

Billing Agent

Xfinity / Comcast

Jan 2023 - Mar 2024 (1 year 2 months)

Handled billing inquiries and supported customer relationships with professional, empathetic service, contributing to improved satisfaction scores and timely issue resolution.

Billing Support Customer Service CRM Payment Processing Dispute Resolution Communication Data Entry

Retentions & Cancellations

Xfinity / Comcast

Apr 2023 - Jan 2024 (9 months)

Resolved customer complaints and balanced retention efforts with cancellations across channels, maintaining high satisfaction scores and timely responses.

Customer Retention Empathy Customer Satisfaction