Verhusha Govender

I am a customer experience and administrative professional with over five years of hands-on experience across corporate, medical, and community management environments. I consistently deliver high-quality service while handling high volumes of inbound calls and digital enquiries.

In my current role as Community Manager I serve as the first point of contact for tenant and client queries, manage daily park operations, handle arrears, and coordinate with service providers to maintain efficient operations. I also process and track payments, invoices, and service requests with strong attention to accuracy and compliance.

Previously, as a Shift Receptionist / Paypoint at a medical centre I managed bookings, payments, and patient data across multiple digital systems, assisted in resolving billing queries, and adhered strictly to privacy and POPIA regulations. I bring proven remote-work proficiency from contract telecommunications labeling work, maintaining accuracy when validating digital audio files.

My professional approach emphasizes clear communication, empathy, and practical problem-solving. I leverage CRM and digital tools including Microsoft Suite, Outlook, Google Workspace, QuickBooks and GoodX to streamline administrative workflows and support customer retention.