Mampho Dlamini

I hold a BA in Psychology and Sociology and bring over four years of experience in customer success, account management support, and client retention. I focus on building strong business relationships and delivering proactive, empathetic service.

In recent roles I managed medium-to-large client portfolios, maintained accurate CRM records, and drafted solution-focused communications that improved retention. I regularly liaise with internal teams to ensure seamless service delivery and to resolve escalations efficiently.

Technically, I am comfortable with Microsoft Office, Google Suite, Trello, Asana, ClickUp, PestRoutes CRM, and basic coding (HTML, CSS, JavaScript, Python), and I use data-driven reporting to inform decisions. I hold certifications in Customer Account Management, Excel and Data Visualization, virtual assistance, and basic coding.

I bring patience, cultural competence and ethical reasoning to client interactions and I thrive in fast-paced SaaS, customer experience, and research-driven environments. I am keen to contribute measurable retention improvements and operational efficiencies to a growth-oriented team.