Open to opportunities

awais saleem

@awaissaleem

Message

Account Management & Customer Support Specialist with VoIP expertise.

Pakistan

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for professional growth.

I am an Account Management and Customer Support Specialist with over 5 years of experience in the North American market. My expertise lies in client relations and troubleshooting, particularly in VoIP and Cloud Telephony, where I specialize in RingCentral configuration, system administration, IVR optimization, and CRM integrations.

Throughout my career, I have successfully led teams in training and development, ensuring that staff are equipped with the necessary skills to excel in their roles. My achievements include creating training materials, optimizing knowledge bases, and implementing coaching programs that enhance team performance. I have a proven track record of managing client relationships and operations, ensuring exceptional service delivery and satisfaction.

Experience

Work history, roles, and key accomplishments

Training and Development Lead

Blackurban Tech

Dec 2023 - Feb 2025 (1 year 2 months)

Created training materials and optimized the knowledge base. Designed and implemented skill development programs and coaching sessions. Configured and optimized RingCentral for business operations, including call flows, IVR, and user management.

Training And Development Quality Assurance Compliance RingCentral System Administration VoIP

Team Lead Client Relations and Operations

Blackurban Tech

Jan 2022 - Dec 2023 (1 year 11 months)

Led a cross-functional team of client support and operations staff, ensuring exceptional service delivery and timely resolution of customer inquiries. Managed day-to-day operations, optimizing scheduling and dispatching processes for efficiency.

Client Relations Operations Management Team Leadership Customer Service Scheduling Dispatching Mentorship

Global Dispatcher

Midbridge Transportation

May 2021 - Dec 2021 (7 months)

Coordinated and scheduled limousine services, ensuring timely and efficient transportation for clients. Managed communication between drivers and clients, resolving any issues or delays promptly.

Global Dispatching Logistics Coordination Scheduling Client Communication Problem Solving Record keeping

Account Manager

Gray Media Group

May 2020 - Apr 2021 (11 months)

Oversaw client relationships, ensuring their marketing goals were met through strategic planning and execution. Collaborated with internal teams to deliver impactful campaigns and provided regular performance reports.

Account Management Client Relations Strategic Planning Digital Marketing Campaign Management performance reporting

Customer Support Executive

Sunny's Worldwide Chauffered

Dec 2018 - Dec 2019 (1 year)

Provided call support for a USA-based GSM pre-paid cellular service provider. Maintained accurate records of bookings, routes, and payments to ensure smooth operations and customer satisfaction.

Customer Support Call Center Operations GSM Services Customer Satisfaction Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Engineering and Technology Lahore

BSc Mechanical Engineering, Mechanical Engineering

Studied Mechanical Engineering at the University of Engineering and Technology Lahore from September 2014 to August 2018. The curriculum covered fundamental engineering principles and applications.