Open to opportunities

HaNan Khaleel

@hanankhaleel

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Experienced client relationship manager with a focus on customer satisfaction.

Pakistan

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated client relationship manager with a strong background in customer support and logistics optimization. My experience spans various roles where I have successfully resolved escalated queries and ensured seamless customer experiences. At B EHOPE, I served as the strategic point of contact for vendor, client, and supplier communications, enhancing operational efficiency and delivery timelines.

Throughout my career, I have demonstrated my ability to lead teams and improve workflows. As a Customer Support Lead at B URQ, I managed DSP communications and led onboarding support, while at U BER, I mentored new hires and significantly reduced team escalations. My technical skills, combined with my commitment to customer satisfaction, have consistently resulted in high resolution rates and positive client feedback.

Experience

Work history, roles, and key accomplishments

Customer Support Lead

B URQ

Jan 2024 - Mar 2024 (2 months)

Led customer support initiatives by managing DSP communications and providing onboarding support. Worked cross-functionally to enhance workflows and improve customer satisfaction.

Customer Support Onboarding Troubleshooting Cross Functional Collaboration

Customer Experience Specialist - Tier II

B URQ

Oct 2022 - Mar 2024 (1 year 5 months)

Handled complex customer inquiries and assisted with onboarding troubleshooting, ensuring fast and effective issue resolution to enhance customer experience.

Onboarding Troubleshooting Customer Experience Management

Client Relationship Manager

B EHOPE

Nov 2023 - Jan 2024 (2 months)

Managed client relationships by resolving escalated queries and ensuring seamless customer experiences. Acted as the strategic point of contact for vendors and clients, optimizing logistics and order execution.

Customer Relationship Management Project Coordination

Customer Services Specialist

Deluxe Taxi Amsterdam

Sep 2022 - Oct 2022 (1 month)

Provided inbound customer support via phone, chat, and email, assisting customers with taxi bookings, payments, and ride tracking.

Taxi Booking Assistance Payment Processing Ride Tracking Communication Skills

Client Negotiations Specialist

Rocket Money

Jun 2021 - Jul 2022 (1 year 1 month)

Resolved complex billing disputes and led a team of negotiators to secure promotional discounts, enhancing customer satisfaction and retention.

Billing Disputes Team Leadership Customer Retention

EMEA Team Lead

Uber

Sep 2019 - Jun 2021 (1 year 9 months)

Mentored new hires and led a team of over 30 agents, achieving a high resolution rate within 24 hours and significantly reducing escalations.

Team Leadership Mentoring Performance Management

Customer Services Specialist

Uber Eats

May 2018 - Sep 2019 (1 year 4 months)

Managed a high volume of customer calls across multiple regions, achieving a high customer satisfaction rate through effective communication and rapid issue resolution.

Customer Satisfaction Communication Skills