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Anas Qureshi

@arjunuser17

Voice Support Specialist at Yango with experience in customer support, client relationships, and professional-branding outreach.

Pakistan

Message

At Yango, I work as a Voice Support Specialist. Before joining Yango, I contributed to Professionals Spotlight, connecting professionals through targeted LinkedIn outreach and introducing services such as professional biographies and customized portfolios.

At Translation Empire PK, I worked in customer success, account management, and booking coordination. I supported client relationships, handled customer needs and follow-ups, and shared feedback to help improve services and processes.

During my internship at PTCL.Official, I gained field and technical experience with fiber-optic installation and GIS work. My studies include electronics and telecommunications, as well as electrical and electronics engineering.

Experience

Work history, roles, and key accomplishments

Current

Voice Support Specialist

Current

Yango

Apr 2025 - Present (1 year 5 months)

Provides voice support services to customers, handling inquiries and resolving issues.

Freelance Contributor

Professionals Spotlight

Dec 2024 - May 2025 (5 months)

Engaged in targeted LinkedIn outreach to connect with professionals seeking to enhance their personal brands. Introduced clients to services such as professional biographies and customized portfolios.

LinkedIn Outreach Client Engagement Professional Branding

Customer Success Manager

Translation Empire PK

Sep 2024 - Oct 2024 (1 month)

Developed and implemented customer engagement strategies, analyzed feedback, collaborated across teams, managed communication channels, monitored metrics, resolved issues promptly, trained teams, and optimized processes.

Customer Engagement Feedback Analysis Teamwork Communication Skills Metrics Monitoring Issue Resolution Training Process Optimization

Customer Account Manager

Translation Empire PK

Dec 2023 - Sep 2024 (9 months)

Fostered client relationships, understood their needs, and ensured successful implementation of services to maximize customer satisfaction and retention. Served as a liaison between clients and the company, providing strategic guidance and addressing concerns to drive business growth.

Customer Relationship Management Customer Satisfaction Retention Strategic guidance Business Growth

Booking Coordinator

Translation Empire PK

Apr 2023 - Sep 2024 (1 year 5 months)

Managed and handled outgoing and incoming calls professionally, identified and assessed customer needs to achieve satisfaction, and gave follow-up calls to customers at specified dates and times. Stayed up-to-date on product and service knowledge and followed communication procedures, guidelines, and policies.

Call Handling Customer Needs Assessment Follow up calls Product Knowledge Communication Procedures Outbound Calls Trend Identification

Customer Service Representative

Taxi Guys Limited

Jul 2022 - Apr 2023 (9 months)

Received customer requests for taxi rides, determined the best taxi to assign to each request, and tracked the status of taxi rides. Communicated with customers and taxi drivers, resolved customer complaints, and maintained records of taxi rides.

Customer Service Taxi Dispatch Operations Communication Skills Complaint Resolution Record keeping

Internship Trainee

PTCL.Official

Sep 2021 - Oct 2021 (1 month)

Participated in field work involving fiber optic cable installation, fusion splicing, and various network components. Engaged in technical work including GIS mapping, geo-referencing, and network planning.