Hashanpreet Kaur
@hashanpreetkaur
Everyday Banking Advisor at RBC helping customers resolve banking questions and service requests with clear, careful support.
CanadaWhat I'm looking for
At RBC, I help customers with everyday banking questions and service requests, explain information clearly, and identify appropriate next steps in line with established procedures. I also maintain accurate interaction records and handle customer information with care and confidentiality.
Previously, I handled escalated customer concerns and billing, account, and service inquiries at Park West Professional Services, using Five9 and LeadManager to document interactions and track cases. At Teleperformance, I supported customers with technical and account issues using CORE, Shareview, and Zendesk.
Experience
Work history, roles, and key accomplishments
Assist customers with everyday banking questions and service requests, communicating information clearly and professionally. Listen to customer needs, respond to concerns, and help identify appropriate next steps in line with established procedures.
Senior Customer Service Representative
Park West Professional Services
Feb 2026 - Jun 2026 (4 months)
Handled escalated customer concerns for U.S.-based clients in a high-volume call center. Supported billing, account, and service-related inquiries while maintaining a professional customer experience.
Provided remote technical and customer support by phone and through support platforms. Troubleshot software installation, connectivity, and functionality issues and explained solutions clearly.
Assistant Manager
Tim Hortons
Dec 2023 - Apr 2025 (1 year 4 months)
Supported daily operations, service quality, and efficient resolution of customer concerns. Trained and coached team members to strengthen service delivery and teamwork.
Supervisor
Tim Hortons
Jul 2021 - Dec 2023 (2 years 5 months)
Led team operations during busy shifts, maintained service standards, and supported staff onboarding.
Processed customer transactions accurately and assisted with inquiries, returns, and product support.
Education
Degrees, certifications, and relevant coursework
Sheridan College Institute of Technology and Advanced Learning
Diploma, General Business
2020 - 2021
Diploma in General Business from Sheridan College Institute of Technology and Advanced Learning, completed from 2020 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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