Open to opportunities

Naimy Chirinos

@naimychirinos1

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Technical Business Analyst with 6+ years bridging business and engineering.

Canada

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What I'm looking for

I seek roles where I can lead requirements-to-delivery work in Agile teams, support system modernization, collaborate with stakeholders, and grow into broader product or change leadership while contributing to compliant, customer-focused solutions.

I am a Technical Business Analyst with over six years of experience supporting and analyzing enterprise systems across banking, financial services, and regulated environments. I specialize in requirements gathering, translating business needs into technical user stories, end-to-end testing, and production support.

I have driven Agile delivery and system modernization initiatives while collaborating closely with stakeholders to mitigate risk and ensure compliance. My background includes work on system upgrades, change management, and post-implementation validation across multi-disciplinary teams.

I hold certifications including Certified ScrumMaster (CSM) and ITIL 4 Foundation, and completed postgraduate studies in Information Systems Business Analysis. I am fluent in English, Spanish, and Portuguese and focus on delivering customer-centered technical solutions that align with business goals.

Experience

Work history, roles, and key accomplishments

Small Business Digital Advisor

Ontario Chamber of Commerce

Sep 2022 - Dec 2022 (3 months)

Collaborated with stakeholders to support digital transformation initiatives, gathered and translated business requirements into technical solutions, and maintained documentation to deliver customer-focused solutions on schedule.

Requirements Gathering Business Analysis Digital Transformation Documentation Stakeholder Engagement Agile Process Mapping Customer Solutions

IT System Technician

Ricoh Canada Inc.

Mar 2021 - Jul 2021 (4 months)

Analyzed system issues and business requirements to identify root causes, supported Windows 10 system modernization with testing and validation, and logged incidents to improve traceability and resolution.

System Troubleshooting Windows 10 System Modernization ServiceNow Incident Management VMWare Remote Support

Change Management Consultant

Banplus Bank

Feb 2015 - Sep 2016 (1 year 7 months)

Led requirements analysis and supported regulated system changes, translating business needs into technical change documentation and conducting risk and impact analyses to ensure production readiness.

Change Management Regulatory Compliance

Support Analyst I

Pan-American Protection Service C.A

Jan 2011 - Sep 2012 (1 year 8 months)

Investigated system and application issues, managed incidents through their lifecycle using ServiceNow, and validated access controls to support security and compliance.

Incident Management ServiceNow Root Cause Analysis Access Control Security Compliance Cross Functional Collaboration

Analyst I (Help Desk)

Johnson & Johnson

Aug 2006 - Dec 2009 (3 years 4 months)

Provided Tier 1 and 2 technical support in a large enterprise, maintained system availability and production stability, and managed user access and permissions to ensure secure system usage.

Help Desk Support Tier 1 Support System Availability Troubleshooting

Help Desk Support

Emerson Venezuela

Jun 2005 - Jul 2006 (1 year 1 month)

Supported enterprise applications, hardware, and network systems, analyzed user-reported issues for root causes, managed user provisioning, and administered Microsoft Exchange accounts.

Enterprise Support User Provisioning Root Cause Analysis