Aviyansh Kumar

At Peoplestrong Technologies, I coordinate implementation, delivery, and support for an enterprise SaaS HRIS platform serving 300+ active client accounts.

I lead and mentor a 10-person team through client handovers, escalations, and release validation, helping improve delivery efficiency by 30%. I gather requirements, resolve platform issues, run sprint-cycle UAT, and prioritize backlog items with stakeholders based on business value and technical feasibility.

I’ve maintained a 97% accurate-handover rate and 98% SLA adherence while supporting complex enterprise engagements. I stabilized HDFC ERGO’s high-risk account, acted as the sole support contact during Torrent Group’s data-mismatch issue, and delivered priority support for Godrej Industries’ Exit and HRIS module.

I also create technical documentation and release notes, and lead onboarding and training sessions that support platform adoption. I was recognized as Employee of the Month for leadership and training new recruits.