Open to opportunities

VINAY HATTIKUDRU

@vinayhattikudru

Message

I lead global technical support and service delivery for mission-critical enterprise applications.

India

Message

What I'm looking for

I'm looking to lead global technical support, service delivery, IT operations, incident management, and workflow automation for mission-critical enterprise applications, while improving SLAs, customer experience, operational visibility, and team performance.

At Herbalife, I manage global technical support and application troubleshooting for 15 enterprise applications serving 26 countries and millions of users. I lead production support for business-critical e-commerce and distributor platforms, sustaining 99.5% availability and 98% SLA compliance.

I've led operations for more than 2,000 Sev-1/P1 incidents, resolved payment gateway and RMA issues, and protected revenue by restoring credit card processing functionality. I also mentor 6–10 application support engineers in incident troubleshooting, problem diagnosis, and service delivery practices.

I build practical automation and reporting solutions using Power Automate, ServiceNow, Salesforce, Power BI, and APIs. My workflow automation reduced manual support effort by more than 100 hours annually, while dashboards improved visibility into incident trends, application performance, SLAs, and operational KPIs.

Earlier, I led business analysis and product ownership for GoHerbalife website launches across the US, Japan, Indonesia, Korea, and Australia, and built executive reporting across 25 countries. My background also includes QA, database testing, production support, and enterprise application delivery for financial, logistics, banking, and healthcare clients.

Experience

Work history, roles, and key accomplishments

Manager - Web Product (Production Support & Application Support)

Herbalife International Pvt. Ltd

Nov 2019 - May 2026 (6 years 6 months)

Managed global technical support and application troubleshooting for 15 global enterprise applications serving 26 countries. Led incident management for 2,000+ critical incidents, sustaining 99.5% availability and 98% SLA compliance.

Senior Application Business Analyst

Herbalife International Pvt. Ltd

Apr 2016 - Nov 2019 (3 years 7 months)

Led business analysis and requirements gathering for the GoHerbalife global website redesign. Partnered with stakeholders to define solution requirements and directed stakeholder communication and backlog prioritization.

Business Analysis Requirements Gathering Agile Scrum Product Owner Stakeholder Management PMO Project Planning Sprint Planning Risk Management Status Reporting Microstrategy Executive Reporting Power Automate SharePoint Power BI

Senior QA Engineer

Mindpool Technologies Pvt. Ltd.

Jul 2012 - Apr 2016 (3 years 9 months)

Performed comprehensive application testing and quality assurance for global e-commerce and distributor platforms. Executed functional, integration, regression, and database testing to identify and resolve critical issues.

QA Testing Functional Testing Integration Testing Regression Testing Database Testing Payment Processing Localization

Senior QA Engineer

Mphasis

Mar 2010 - Feb 2012 (1 year 11 months)

Oversaw quality assurance and application testing for enterprise financial and logistics clients including Capital One, FedEx, and Citibank. Formulated comprehensive test strategies and risk mitigation plans.

QA Testing Test Strategy Risk Mitigation Teradata Unix Data Warehouse

IT Engineer

CMC Ltd.

Mar 2004 - Mar 2010 (6 years)

Provided production support, incident management, and troubleshooting for enterprise applications. Managed system, functional, and database testing for major implementations in banking and healthcare sectors.

Production Support Incident Management Troubleshooting System Testing Functional Testing Database Testing Banking Healthcare