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Himanshu Fole

@himanshufole

Team Lead at Multiplier supporting enterprise HRIS and workforce management clients through platform configuration, SQL reporting, and technical issue resolution.

India

Message

At Multiplier, I support enterprise clients across HRIS and workforce management platforms, configuring workflows, custom fields, and permission structures. I write SQL queries for reporting and partner with Engineering and Product to resolve complex technical issues.

I’ve created 50+ SOPs and technical playbooks and published 30+ Help Center articles. At Rippling, I supported platform adoption and configuration, resolved client requests, and trained new joiners; earlier, I handled more than 3,000 customer queries as a Technical Support Specialist.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Multiplier

Jan 2026 - Present (9 months)

Managed complex technical queries from enterprise clients across HRIS and workforce management platforms, configured workflows and permissions, and led client training and enablement. Created 50+ SOPs and published 30+ Help Center articles.

Workflow Automation Product Configuration Technical Troubleshooting SQL Customer Training Documentation Escalation Management Cross Functional Collaboration

Senior CX Specialist

Multiplier

Jul 2025 - Jan 2026 (6 months)

Developed deep expertise in global employment and EOR operations, resolved 600+ client tickets with 90%+ CSAT, and collaborated with cross-functional teams to resolve complex client requests.

client support SLA Management Cross Functional Collaboration Product Expertise Onboarding Payroll Compliance

Senior Technical Support Specialist

Rippling

Nov 2024 - Jul 2025 (8 months)

Assisted clients in driving adoption of the Rippling Platform, configured workflows and custom reports, trained 10+ new joiners, and managed high-priority escalations and incidents.

Rippling Workflow Configuration RQL Training Documentation Escalation Management Incident Management Cross Functional Collaboration

Technical Support Specialist

Multiplier

Sep 2023 - Nov 2024 (1 year 2 months)

Took full ownership of customer issues, resolved 3,000+ queries with 95%+ CSAT, and provided multi-channel support through email, chat, and video conferencing.

Customer Support Troubleshooting SLA Adherence Product Expertise Multichannel Support