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Avital Ronen

@avitalronen

Customer Success and Billing Specialist at Elementor, resolving complex SaaS account, license, subscription, and payment cases.

Israel

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What I'm looking for

I'm seeking remote or worldwide opportunities in Customer Success, Customer Support, Account Management, Customer Operations, or Billing Operations.

At Elementor, I handled complex Tier 2 cases across accounts, licenses, subscriptions, billing, payments, refunds, disputes, and account verification for a global SaaS customer base.

As a License Subject Matter Expert, I supported internal teams, documented procedures, and trained four employees on workflows, policies, and systems. I also partnered with Finance, Product, and Operations on escalations and process improvements.

Previously, I supported mobile-game users at Beach Bum Games and performed KYC, documentation review, and verification at ExtractNet. I’ve also participated in AI and workflow-improvement initiatives using Gemini, Google AI Studio, and Zapier.

Experience

Work history, roles, and key accomplishments

Tier 2 Accounts & Billing Specialist

Elementor

Jan 2021 - Jan 2026 (5 years)

Handled complex Tier 2 cases involving accounts, licenses, subscriptions, billing, payments, refunds, disputes and account verification for a global SaaS customer base. Served as a License Subject Matter Expert, supported internal teams, documented procedures and trained four employees.

Salesforce NetSuite Zuora Stripe PayPal Kustomer Zendesk Billing Payments Subscription Management Escalation Management Process documentation Training AI Assisted Workflows Gemini Google AI Studio Zapier

Customer Service Representative

Beach Bum Games

Jan 2019 - Jan 2021 (2 years)

Provided customer and technical support for mobile-game users, including VIP account handling, issue resolution, campaign support and customer communication. Assisted with app testing, campaign checks, app-store reviews and customer-facing operational tasks.

Customer Support Technical Support VIP Account Handling Issue Resolution Campaign Support App Testing App Store Review

KYC / Compliance Operations

ExtractNet

Jan 2017 - Jan 2019 (2 years)

Performed KYC, documentation review, verification and back-office operations while supporting customer-service and financial workflows. Worked with accuracy-sensitive processes, website testing and operational checks across multiple systems and stakeholders.

KYC Compliance Documentation Review Verification Back Office Operations Customer Service Financial Workflows Website Testing