Elizaveta Levakova
@elizavetalevakova
I manage international payment merchants, improve approval rates, and lead enterprise onboarding and renewals.
IsraelWhat I'm looking for
At my current position, I manage 25+ international merchant accounts across 12+ markets, including enterprise clients processing more than $15M per month. I own renewal pricing, manage Salesforce CPQs, and lead enterprise onboarding from implementation through go-live.
I improved approval rates by 20% in challenging markets through decline analysis and payment optimization. Having progressed from Customer Support within nine months, I bring hands-on knowledge of payment processing, APIs, integrations, settlements, and cross-functional account management.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Zota
Feb 2026 - Present (7 months)
Promoted from Customer Support Representative within nine months. Manage 25+ international merchant accounts across 12+ markets, including enterprise clients with monthly transaction volumes above $15M.
Customer Support Representative
Zota
May 2025 - Feb 2026 (9 months)
Supported international merchants and payment providers across payment, payout, settlement, and transaction issues. Built hands-on expertise in payment processing, APIs, Postman, payment flows, and technical integrations.
Organizational Consultant (Intern)
The House of Turnowsky
Apr 2024 - Aug 2024 (4 months)
Conducted organizational diagnostics and delivered analytical reports with improvement recommendations.
Public Relations Specialist
SberTroika
May 2021 - Apr 2022 (11 months)
Managed launch communications for transport payment products and coordinated external stakeholders.
Digital Marketing Intern
Baikal Communications Group
Sep 2019 - Apr 2020 (7 months)
Supported digital marketing and PR campaigns, including competitor analysis and content development.
Education
Degrees, certifications, and relevant coursework
Reichman University
Master of Arts, Organizational Behaviour & Development
2022 - 2024
Pursued a Master of Arts in Organizational Behaviour & Development at Reichman University from 2022 to 2024.
MGIMO University
Bachelor of Arts, Public Relations
2017 - 2021
Earned a Bachelor of Arts in Public Relations from MGIMO University from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IsraelAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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