Sachin Vaishampayan
@sachinvaishampayan
I lead BFSI operations, customer success, and process improvement teams.
IndiaWhat I'm looking for
I've led UPI, IMPS, ATM, and CBS operations at Finacus Solutions, managing production incidents, UAT support, SLA adherence, and team capability in a BFSI environment.
Across 20+ years in sales, customer service, operations, and process excellence, I've managed 5,000+ monthly sessions at Eduvantage Learning Solutions and delivered $12K in annual cost savings through process optimization. I combine customer-centric thinking with operational discipline to improve retention, service quality, efficiency, and customer satisfaction.
I've also led UK-to-India process migration, built SOPs and process manuals, trained teams, managed night-shift SLAs, and driven upselling through high-volume customer interactions.
Experience
Work history, roles, and key accomplishments
Manager, Operations
Finacus Solutions Pvt. Ltd.
Jan 2025 - Oct 2025 (9 months)
Led operations for UPI, IMPS, ATM, and CBS platforms ensuring high availability. Managed production incidents and UAT support with strong SLA adherence.
Operations Manager
Dec 2014 - Oct 2024 (9 years 10 months)
Managed 5,000+ monthly sessions ensuring service quality and customer satisfaction
Improved retention and performance via structured training programs
Delivered $12K annual cost savings through process optimization
Team Leader
Jardine Lloyd Thompson India Private Limited
Oct 2007 - Nov 2013 (6 years 1 month)
Led client servicing, credit control, and fiduciary accounting processes
Managed UK to India process migration and team training
Created SOPs and process manuals for consistent delivery
Education
Degrees, certifications, and relevant coursework
Maharaja Sayajirao University of Baroda
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Maharaja Sayajirao University, Baroda.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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