Autumn Napoles
@autumnnapoles
Assistant Manager with 9+ years of experience in customer service and team leadership.
What I'm looking for
As a seasoned Assistant Manager with over 9 years of experience in customer service and team leadership, I have developed a strong focus on enhancing customer satisfaction and operational efficiency. With a proven track record of implementing streamlined processes, reducing wait times, and enhancing service quality, I am confident in my ability to drive growth and innovation in a dynamic environment.
Throughout my career, I have honed my skills in Microsoft Office Suite, customer relations, and employee training, with a strong emphasis on data-driven strategies to optimize restaurant operations and profitability. My expertise in vendor management, financial record keeping, and process optimization has enabled me to make a significant impact in my previous roles.
I am a results-driven professional with a passion for delivering exceptional customer experiences and leading high-performing teams. I am excited to leverage my skills and experience in a new challenge and contribute to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Great American Hospitality/ Sonic
Aug 2019 - Present (5 years 9 months)
Lead team of 10, optimize operations, boost customer satisfaction. Implement streamlined processes, reducing wait times and enhancing service quality.
Crew Member
Sonic
Mar 2015 - Aug 2019 (4 years 5 months)
Took orders, prepared meals and collected payments. Worked front counter, drive-thru and other areas.
Receptionist
A Fancy Pup
Jul 2018 - Aug 2019 (1 year 1 month)
Resolved customer complaints while prioritizing customer satisfaction and loyalty. Maintained meticulous client records and appointment schedules.
Education
Degrees, certifications, and relevant coursework
Autumn hasn't added their education
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